jd51bby

Has anyone ever had a "partial" CruiseNext certificate? Somehow. - and we are not sure how, possibly as a result of our recent Escape to Encore switch - both my wife and I have these on our accounts, and when we tried to use them on a booking, the system threw an error for the NCL agent, and they said we could not use them as they were partial. So we seem to have CruiseNext that we can't actually use! We have contacted CruiseNext, but still waiting on a reply. Even stranger, today we noticed that if we view these certificates via the NCL app, they show as full value (£199), but via the website they still show the lower, partial values. Very strange.

We were on the cancelled 9th April Escape sailing and switched to Encore. As part of the switch we received FCC of 100% of the voyage fare. Just been talking to NCL to price-up another cruise to use the FCC and were a bit surprised to hear we can only use the FCC on base voyage fare. We had originally thought it could also be used on flights, taxes etc, but apparently not. The Peace of Mind FCC list seems to include all these things, so is this different?