IUSteve

nope, just checked

Got email that my medallion has been shipped. The problem is I have a guaranteed reservation but I have still not been assigned a room. How does this work? In order to open your door, doesn’t the medallion need to know what room you’re in? Or is it more technologically advanced than a hotel key card? I was hoping for a speedy embarkation in the green line. Will I need to stop somewhere to have the thing reprogrammed?

Right, thank you. It would be nice if people read and understood as you have.

Thanks, I've never been able to find a "CVP line." Everything seems to go to the standard offshore "customer service" line. Any suggestions on how to reach a CVP?

Thanks. How do I reach a CVP? Is there a different number from the ordinary "customer service"? Do they have magical powers the people in "customer service" don't? I got a call out of the blue from a CVP a few weeks ago who promised to get back to me about something and never did. Now when I try to call back the number he called from, I just get dumped into the ordinary "customer service" queue.

As I’ve explained, I had no idea I was being put into this undesirable room category. When I reserved the ship was still being built, there were no deck plans, and I wasn’t told it was an accessible room, just that I had a balcony.

You’re not.

I hold a “guaranteed” reservation in a DF class balcony room, which are all handicap-accessible in awful locations with metal balconies. I don’t need and dont want this kind of room.My reservation was made before deck plans of the ship were available, so I had no idea this was the kind of room I was being put in before I had to pay in full. Desperate to find something else, I have put maximum bids on four other types of rooms. Despite putting the maximum bid possible on a cabana reserve mini suite, over the weekend I received an email that I had been “outbid.“ So I raised my bid and am now supposedly “in the lead.“ Yet someone else sailing the same date as I am just got an upgrade today to the same type of room. I have heard nothing. Calling the “customer service“ people was an infuriating waste of time, because those people respond to any question or complaint like robots who have been programmed to be as unhelpful as possible, robots who moreover do not speak understandable English. Princess might run nice ships, but their bidding and customer service systems suck.

If anyone recently bid successfully to upgrade to a reserve cabana mini suite on Sun, would you be willing to disclose the amount of the winning bid? I had already bid the highest amount, now Princess tells me I've been "outbid" and they want more.

Thank you for taking the time to follow up and for the helpful information!

Thank you! Are you able to tell me what room number this is? Is it one of the Deck 9 or Deck 16 accessibles?

Does anyone have experience or photos of these balcony rooms at the front of the ship? They're wheelchair-accessible and on the deck map look larger than other deluxe balconies.

I'm trying to decide whether to raise my bid for a Reserve mini-suite on Sun Princess. I'm specifically interested in the Reserve dining room. At least one early report said the service was disappointing. For those who have been on recently, how were the wait times for a table and the service overall? Thanks!

Does anyone have photos or information about rooms 16103 or 16104? These appear to be unusually large balcony rooms at the front of the ship. One is noted as wheelchair-accessible. Thanks!

I'm trying to decide whether to raise my bid for a Reserve mini-suite on Sun Princess. I'm specifically interested in the Reserve dining room. At least one early report said the service was disappointing. For those who have been on recently, how were the wait times for a table and the service overall? Thanks!