The problem is the way the address form is set up. You enter your Zip Code, and it automatically fills in the City and State. But it does not recognize my zip code, so it just says "error retrieving address". And it does not give me the option of typing in my city and state. So, I'm stuck at that point and can not proceed.
I have emailed them, at MSCVoyagersClub@msccruisesusa.com, explaining this, even including a screen capture showing the error. But when they reply, they simply give me a link back to the same page. 🤦♂️
I had the same issue trying to check in, but I was able to talk to someone, and they entered the information for me. There's no one to talk to at the voyagers club. They operate using email only.
I had the same problem applying for a Brazil visa, so it's not just MSC, but I've never had this problem with Carnival or Royal Caribbean!
BTW, how is South Bend these days? I used to live there years ago.