drschibi

Definitely Cunard for the Alaska Voyage. Apparently some were offered to have their Cruise rescheduled for same price plus 100% credit. Anyone else can confirm?

I have seen reports that some passengers were being given back vouchers for greater amounts. Sometimes equal to 100% of the value of the original cruise plus their money back. Can anyone confirm?

Did anyone get anything in addition or on top of the 25% credit? Did anyone get assistance from insurance for flights, etc?

So far it does appear that the protections of cruise passengers / ship travelers is limited. Was anyone successful in getting their booking moved or any compensation other than the meager 25 pct coupn

Sounds like there was some confusion from readers on the original post. Cunard did not cancel the voyage or even segment - they are picking and choosing individual bookings to cancel. No information provided on what basis, or what priority. Maybe Cunard decided to remove everyone over 65? Or maybe Cunard decided to remove females? Or maybe they chose to remove bookings by what was paid and kept the higher paying bookings? No guidance at all. I would be surprised if Cunard had the unfettered right to indiscriminately pick and choose which passengers to take and which to throw overboard on whatever basis they please, but maybe that is the case. But if anyone had any familiarity with the Cunard terms or any passenger protections (vs broad generalizations) that would be incredibly helpful.

Have a trip booked on an SF Alaska Vancouver on Cunard through a third party travel agency. Like others we received a notice of BOOKING cancellation from Cunard via curt summary email below. Nothing from the third party travel agency. I had initially thought the entire cruise was cancelled. That is not the case. Cunard is still accepting bookings on some or all of her originally booked trip. As many have noted, the damages to those affected go well beyond the price of the cruise itself to lost airline tickets, hotel bookings, etc. I do not do a lot of work in this area, but am trying to bring myself up to speed. Based on my initial research, it is becoming clear to me that Cunard is not going to be stepping up to the plate on their own. Unfortunately, they may require some nudging. Starting this as a place to consolidate potentially useful information which might be helpful to others. First, the link to the General Counsel of Carnival UK which is the parent of Cunard who is based in the UK is below. If anyone has contact info such as email that would be helpful. See below. https://www.linkedin.com/in/johnsnyder4/?originalSubdomain=uk Second, if anyone had any contact information for anyone else in the legal department at Carnival UK that would also be helpful, especially if it was US based counsel. Third, just for reference, especially for anyone based in California, Carnival UK is registered to do business in California, so they are easily within legal reach including via California Small Claims. See below CA SOS REGISTRATION INFORMATION. Fourth, does anyone have familiarity with what rights if any the Carnival / Cunard legal terms / contract of carriage might provide to customers? Helpful to share here. Fifth, does anyone have familiarity with what rights if any, that federal or state laws might provide to customers? Helpful to share here. For example, for those resident in CA, there may be good argument that the implied covenant of good faith and fair dealing would apply to bookings especially if it was CA residents booking a cruise while in CA that is departing from CA. Sixth, if anyone happens to know of a class action attorney in the travel / cruise space, this might be an interesting opportunity for them. I encourage sharing the situation with them or sharing their contact information here. I always think a business / customer service approach is best, but it seems clear here that Cunard has elected to reject that path which is of course very disappointing. https://california-business-lawyer-corporate-lawyer.com/breach-of-contract-law-definition-elements-defense-lawyer/breach-of-implied-covenant-of-good-faith-and-fair-dealing-law-elements-defense-lawyer/ https://www.justia.com/trials-litigation/docs/caci/300/325/ https://trellis.law/ca/issue-type/breach-of-covenant-of-good-faith-fair-dealing-247/185? CA SOS REGISTRATION INFORMATION CARNIVAL CRUISE LINES (2055913) Request Certificate Initial Filing Date 09/16/1997 Status Active Standing - SOS Good Standing - FTB Good Standing - Agent Good Standing - VCFCF Good Formed In Panama Foreign Name CARNIVAL CORPORATION Entity Type Stock Corporation - Out of State - Stock Principal Address 3655 N.W. 87TH AVENUE MIAMI, FL 33178 Mailing Address 3655 N.W. 87TH AVENUE MIAMI, FL 33178 Statement of Info Due Date 09/30/2022 Agent 1505 Corporation 112 C T CORPORATION SYSTEM 330 N BRAND BLVD STE 700 GLENDALE, CA 91203 EMAIL RECEIVED. Important information about your voyage. Dear xxx, as you may have seen in the news, the wider impact of Covid-19 is affecting hospitality and disrupting airlines and as such this is impacting the number of crew members we are able to get to our ships. We naturally want to ensure that all guests across the fleet experience the high standards of service on board that they would expect from Cunard and which we are committed to delivering. We are therefore limiting the number of guests sailing as we build crew numbers back up. Regretfully, this means that we need to cancel a number of existing bookings, including yours on board Queen Elizabeth, departing on 06/01/2022. We understand you would have been looking forward to your voyage with us and are truly sorry for the disappointment this may cause. We will of course be automatically processing a full refund for you on all monies paid to date and in addition we would like to add a Future Cruise Credit (FCC) to your account worth 25% of the fare paid on your voyage Q214D, for you to redeem on any future booking with Cunard. This FCC will be available for you to use on any future Cunard voyage booked by December 31, 2024. Please find details below of the refund and the offer and we do hope that we can welcome you on board very soon. VERY IMPORTANT DISCLAIMER: The information provided here does not, and is not intended to, constitute legal advice; instead, all information, content, and materials available on this site are for general informational purposes only. Information on this website / topic may not constitute the most up-to-date legal or other information. Readers of this website should contact their attorney to obtain advice with respect to any particular legal matter. No reader, user, or browser of this site should act or refrain from acting on the basis of information on this site without first seeking legal advice from counsel in the relevant jurisdiction. Only your individual attorney can provide assurances that the information contained herein – and your interpretation of it – is applicable or appropriate to your particular situation. 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