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So sorry @Siouxland Cruiser! I feel your pain and hope your situation gets resolved soon. My timeline looks very similar including hold times and lack of a phone number to the CS team. I did finally get my FCC credits but still waiting on the credit card refund for the prepaid excursions and for AON to process my quarantine hotel and transportation home. I am wondering if those who received quicker responses and refunds are also in the top tiers of the frequent cruiser program (or have some other 'clout' that helps). It also seems that those with a travel agent received faster service. Anyway, hopefully things resolve soon. The general sentiment among posters is it takes 4 months and I am at the 4 month mark. 🙂

Sorry that you too were ill and dealing with this chaos. I agree with your take. Makes little sense that the excursions aren't refunded yet but as a previous poster noted, perhaps the AON claim has held up the processing. I just wish I could get through to someone who could tell me the status and next steps.

Thank you for this suggestion. I will assemble this. Your assessment about the excursions being tied up with an AON claim makes sense. Waiting too much longer for Princess to 'get to it' will push this beyond the statue of limitations/contract timeframes for legal action so that is why I am frustrated. But I appreciate the sentiment.

Thank you for the email address. I will try it next. Is Customer Solutions the team at 800-545-0008? If so, yes I have tried customer solutions. First time, the rep said she would forward the request to have the credit card refunds processed to the right team. That was about 7 weeks ago. Nothing so far. Now the representatives at that number transfer me to "customer relations" and I sit in a queue for as long as 2 hours before the call drops. If that is not the correct way to contact Customer Solutions, please let me know. In the meantime, I will try the email you provided.

Has anyone in this thread gotten their issues resolved yet? I took can't get through to Customer Solutions any longer either. Starting to wonder if Carnival (owner of Princess) is contemplating some sort of bankruptcy. There are far too many of us waiting months for promised reimbursements and FCCs. These "slow pay" behaviors are not encouraging. Hoping you and others have gotten something at this point! I am still waiting for $1,400 in refunds for prepaid excursions plus $1-2K in COVID hotel and transportation home reimbursement.

Short of filing a small claims case in court, does anyone know of any other avenue to pursue the refund of prepaid excursions? Princess' COVID policy at the time and the cruise staff/customer service team confirmed that in cases like mine, excursions are refunded to the credit card charged. Nothing credited yet. Since I prepaid for these excursions when I booked the trip in Jan/Feb, I am past the credit card dispute window. For background, on my 11 day cruise/cruisetour in May I tested positive on Day 2 and quarantined the rest of the trip. I eventually received a FCC for the days lost on the trip, I still have not received the credit card refunds for the $1,400 in shore and cruisetour excursions that I prepaid. Since I booked the cruise and excursions directly with Princess myself (and not through a travel agent), I have spent 3 months calling and submitting requests via Princess' online process. Still no joy. The lost $1,400 is on top of the added COVID hotel and transportation home totaling another $1-2k which also has not been reimbursed (still waiting on AON to process that insurance claim). I tried calling the 800-545-0008 number but get the same "we will look into it" response. I definitely learned the hard way that booking with a travel agent is better than booking directly with Princess and certainly not to prepay excursions. I really don't want to go the court route but have no idea what else to try at this point. Any suggestions? In the meantime, I need to check the statute of limitations for filing a case in whatever forum my cruise contract requires I use. If anyone happens to have that contract clause handy, please let me know.

Update: While in the queue (2 hours), my FCC updated and reflects the correct amount. Still missing the refunds for the prepaid excursions but the phone rep I reached said I have to email customerrelations@princesscruises.com to inquire about that. So I'll email and hope. :-)

Thank you! When I call the phone number it says try again later and disconnects. I imagine the volume of call is enormous. In the meantime, I was told by another rep that I reached on the main Princess customer service number that we have to email customerrelations@princesscruises.com with inquiries about refunds/FCC. While I was in queue today (2 hours), my FCC updated to the correct amount but I still don't have refunds for the $1,400 in shore and cruisetour prepaid excursions nor the quarantine related expenses so I will email and hope. (Plus continue to call the number you provided in the hopes it connects soon.)

While on ship, did you have the cruise staff handle your inquiries or did your refunds/FCC just show up? I also have the Princess Protection Package so I shouldn't be out any money. I haven't made a pest of myself - yet. So wondering how much effort it took to get your situation resolved.

I am 10 weeks out as well. Did get a partial FCC about 3 weeks ago (way under what I am owed after quarantining for 9 of the 11 days) but have gotten zero refund for the $1,400 in shore excursions. My claim to AON is "still processing" 9 weeks after submission. I am in the Princess phone queue now (again). Are they hoping we die off before they have to pay the claim!! Geez

Yes - either as a FCC or if you bought insurance, I believe you get up to the % of your limit as refund (75% or 80%).

I never got a deadly virus from someone wearing jeans on formal night. I didn’t have to quarantine because someone wore flats instead of heels.

For that reason, I am one of the weird ones who masks during a meal unless there is 6 feet space between me and the next table. It is easy peasy.

Please stay home.

Did you see the post by the dock worker? You do realize that the larger issue at the moment is staff shortages when both labor and supplies are at an all-time challenge. This variant is highly contagious but less deadly. So not only does social distancing/masks (N95 or better) help reduce illness for our fellow humans, it helps ensure all the services you rely on in daily life are available. Grocery stores, teachers, and cruise staff are just a few areas that are heavily impacted by wide spread illness.