Ryangthelion

Thank you! That’s what our plan was and miraculously the refund appeared the morning we were going to be charged.

It has been 4 weeks now since the error of the agent charging us incorrectly (not getting the 200%) and paying the fare difference to be rebooked. So we are still owed $3200 and when we call they say ‘the refund is authorized and processing’ how many more times do we need to call/ email before we actually get the money? The amount is about to come off our credit card statement tomorrow which means that even when we are refunded we are out of pocket the $3200 as the credit card company don’t give you cash back and use it as a ‘credit for future purchases’. Does anyone have any idea how to get this refund back ASAP?

We were also cruising in December, but our cancelled voyage disappeared about 2 hours after email was sent 😞

I agree, I thought it was quite cheeky, but after realizing how much we are out of pocket to switch from San Juan to Miami with flights and hotels etc, I am going to call today and ask again. About 2 hours after i got the cancellation email the voyage disappeared from my account online, so i didn’t have a way to pay the balance online and on the phone he said he couldn’t do it. But the website clearly says you can?

We had part paid the cruise and we were planning to pay the rest of the balance by the end of the week. By some miracle I had logged in two hours before the cancellation email and paid my half and my partner was going to pay the other half on Friday. I called and got a call back 7 hours later and rebooked for a cruise out of Miami in December, but when I asked about what the website said at the bottom of the page of cancellation FAQ’s; it said that you can ‘pay the entire amount before June 22nd to get the 200% on the total amount’ the agent said the cruise was cancelled and that there wasn’t any remaining balance as the cruise no longer existed. We are rebooked in a more expensive suite now as the seriously suite suite wasn’t available, but the more I think about it, the more I would like to have been able to pay the full amount and been given the 200% on that to book a mega rock star suite. Has anyone else run into this problem yet? We also booked for December of 2022 and I guess will have to wait for our access key?