First-time cruiser - Equinox on August 21st.
I booked an Ocean View room by phone directly with Celebrity in April when there was a the promotion of the free Elevate package and $300 credit (fully paid in May).
I decided I wanted to upgrade to a balcony as a treat to myself. I went to my online reservation and used the change my room and chose a balcony room and paid the difference. The next thing I see is that my credit and elevate package is removed from my reservation. I called the reservation line and the customer service line and they both told me that I lose my promotions with an upgrade. I could either revert back to the ocean view and get the credits back or keep the balcony and lose the credits. I find this so very hard to believe because I don't understand why I would lose my promotions when upgrading (which you don't lose if you do the move-up bidding). They said that I only quality for the current promotion (which isn't beneficial to me). Why would I be penalized for upgrading from an ocean view to balcony? Is this normal?
