Long time cruiser, first time poster.
I'm going with my wife and two kids (8 and 4) on Britannia in August - slap bang in the middle of the summer holidays - for two weeks to the Baltics. It'll be our fifth cruise with P+O.
Today, P&O have dropped the bombshell that while the Kids Club will operate, staffing levels will be reduced with the result that one of us has to stay with our four year for the entire time she's there. To me, that pretty much negates the point of booking the cruise as one of the main draws was the fact that the ship had a Kids Club. In addition, the Night Nursery isn't operating at all.
The Kids Club for our eight year old has restricted hours and availability, but at least we'd be able to leave him there to enjoy himself - as long as we could get him in, for the limited hours it's actually operating.
Leaving our kids there would finally give me and my wife something of a break, which we've barely had for two years for various reasons.
The question is whether you think we have a leg to stand on if we ask P+O for a refund, given the material change to the cruise and our likely enjoyment of it. We're already paying over the odds, as there's a premium for any cruise which goes to St Petersburg. But that's been dropped as a destination - for obvious reasons - but we've not had any reduction in the price of the cruise to reflect that.
We've already paid in full; the 90 days window for refunds has gone.
What should our approach be?
Thanks in advance.