Joker54

Thanks for the reply, that is what I also had to do. I still get feedback from my original contact but it really doesn't seem the issue received the attention that I had hoped for Cheers

Did your account ever end up displaying properly? They are still working on my issue. My wife's account was good yesterday, as of of today she is now showing zero points. I know they are working on it as I get updates....fingers crossed Cheers

Thought I would post one more follow-up to the issues I am having. I was quite surprised when I received a call this afternoon, a Sunday and less than 24 hours after I emailed Lisa Lutoff-Perlo. I never expected to be contacted this quick. They are still working to correct the issue where our Captains Club account shows zero points. They have made an appointment to follow-up with me in a few more days. I am ecstatic that someone is looking at the problem and that I wont have to spend 2 more hours on hold listening to the repeating 90 second marketing recording:) Cheers

Yes and no. After I was transferred to the Captains Club # and and after another 100 minutes of being on hold the Celebrity phone system disconnected me. So I sent a note to Lisa Lutoff-Perlo. I did log out of the app and back in and that resolved the issue of getting my Xpass into my IOS wallet. And now I only see one cruise greyed out in the app. Will be interesting to see how long before or even if I get a reply. I logged in this morning and its still showing zero points. We have cruises in Feb, March and a Transatlantic in April. We have seen a few threads relating to reduced service on Celebrity. We know from our cruise last month that the menu in Raw on Five has been dumbed way down. The quality in Fine Cut wasn't as good as in previous cruises. We are thinking about starting to cruise on Regent, will see how these next 3 cruises go. Cheers

I am having the same issues as others in that the online account shows no points, it does show my 13 upcoming cruises and the 18 past cruises. We tried to load our Xpass's into the celebrity App and found that several of our upcoming cruises were grayed out and listed at the bottom, some were still showing in white. We couldn't do a thing with our cruise in the app. I was lucky that I only waited for 20 minutes to speak with an agent. for the next 25 minutes I continued to have to repeat the issues as the agent couldn't understand the problem. She contacted IT who suggested we remove and reinstall the app. That may have some impact but it wouldn't resolve the issue of the online account which showed zero points when we have 2023. The agent said we only had 900 points. Crazy so after realizing I wasn't going away without a solution she transferred me to the Captains Club. (still on hold) I originally called the web support number. I realize the call center folks are not computer professionals but wow! Will add follow-up comments if I happen to succeed in getting this resolved short of having to email Lisa Lutoff-Perlo Cheers