awkward_octopus

To close the loop on this thread, I received a new booking confirmation email this morning. I'm back in a 2 bedroom suite. Seems like persistence paid off! Thanks all for your suggestions. I'm not sure which straw broke the camel's back, but here's a list of everything I did: - 2 phone calls - an email to reservations@msccruises.ca - an email to customerservice@msccruises.ca - a Facebook message to MSC Canada - an email to a senior manager at MSC I found on LinkedIn (I'm not going to disclose their name)

Two reasons mainly, I booked a 2 bedroom suite with 527 square feet + 182 square foot balcony, and now I'm being given a "deluxe suite" with no separate bedrooms at 269 square feet + 86 square foot balcony My understanding is that my parents won't even be able to enter our stateroom if they're not also part of YC, which ruins our plans for entertaining them in our suite & having them occasionally babysit

Just got off the phone with another MSC agent who was significantly more competent. She understood the issue, but was pretty insistent there was nothing she could do for me as the class of room I booked was now sold out. She did offer to move me into an Aurea Whirlpool Suite which I obviously refused. I brought up that we would not be able to dine with my parents in the YC dining room which kind of kills the upgrade for us. I inquired about having my parents bumped to YC, but the only YC room remaining is the Royal Suite which she made clear wasn't an option. Lastly, I suggested that they give someone else in a 2bdrm suite the upgrade to YC and have them trade rooms with us. I suspect this is a long shot but she did say she would go to her manager and see what was possible. I'm currently waiting on a call back with the results of that. Thanks everyone for the thoughts/advice so far. Will keep you posted.

When I tried to link my reservation with my parents' for dining I was given an error about "incompatible experience" or something to that effect, which clued me in to something being amiss. Then I looked in my inbox at the second booking confirmation I received (after final payment) and saw that my cabin had been changed to YC.

Thanks for the suggestion. I booked through MSC Canada (msccruies.ca), do you know if MSC USA would still be able to help me?

No, my parents have not been upgraded and this is part of our concern.

Hey everyone. Our family of four originally booked an Aurea Two-Bedroom Grand Suite on Deck 11 of the Seaview embarking Sept 30. We specifically booked the two-bedroom room to have a bit of privacy from our children at night and also because we plan to entertain my elderly parents in the room after the kids are in bed. At some point between when I originally booked (Nov 25, 2021) and when I did final payment (June 19, 2022) our cabin had been changed to Deck 18 in a Yacht Club Deluxe Suite. I was never notified in any way about the change, and had I been asked I would have refused it. While this may be an upgrade in level of service, it's a huge downgrade in the room itself as we've lost half our space and the luxury of separate bedrooms & living space. I understand that for some the YC would be a welcome upgrade even with a smaller room, but for us the space is more important. When I contacted MSC support I was told that the upgrade was given to us because I booked under the "FREE BALCONY UPGRADE" promotion which, the agent tells me, means they will automatically upgrade me to a new stateroom some time after I've booked. I don't think the agent was correct because that might be the silliest thing I've ever heard. The promotion is advertised as "get a balcony room for the price of an oceanview" and nothing more. She refused to do anything for me because there are no 2-bedroom suites left, and according to her I implicitly agreed to the upgrade by booking under this promotion. I asked to speak with a supervisor and was told their supervisors don't take phone calls and to email their support instead, which I did a week ago and still haven't heard back. Looking for advice on what to try next. I suggested in my email to support that they just upgrade someone else instead of me, which seems like a reasonable request. I can also see that the Yacht Club Royal Suite is available which would certainly satisfy us but I doubt they would accommodate. Should I just try phoning in again hoping to get a more competent agent? Or is there a more direct way of escalating my issue? Thanks in advance.