2epicpanda

Hello I hope someone can offer me some help as im getting concerned I probably wont get my deposit back. I was due to sail on the transatlantic MSC magnifica itinerary this May however the cruise was a cancelled by the cruiseline. I was offered a full refund or cruise credit and i chose a refund. Well this was initially issued in November, and after 4 calls made to the agency im still waiting for my deposit over 3 months later. Now im concerned about the likelyhood of me getting a refund because i booked it via a US based travel agency. I went with them at the time because they had deals that blew way anything offered by British agencies and as i had used them before successfully it seemed like a good decision. However, the time its taking to get a refund makes me feel like im being fobbed off to be honest. Whats weird is my friend who booked through the same agency got his refund within 10 days of contacting the agency, so im not sure why its taking so long. I’m giving it another week and im calling them again, but im not really sure what i can say that is different to what ive told them before. Does anyone have any advice? Do i have any protections to get my money back? Thank you.

I recently just bought a cruise via a us travel agent as it had a much better single supplement and 500 dollars obc but i am now noticing this same issue described in this thread. I cant put my UK address in the check in screen as i can only check in via mscusa. If provide them a stackry mailbox what happens exactly? will documents from msc get sent there? Dont really know how this all works as i havent been on a cruise before either!! Otherwise i have a cousin who lives in the US whos address i could use maybe.