I have sailed 6 times previously on Holland America and had wonderful experiences every time. I was notified by RC that the itinerary for this cruise was going to have to change due to one engine not working and another needing maintenance. As a result, the ship could not travel as fast or as far and complete the itinerary. RC chose to remove what would have been the most interesting stops including Icy Point Strait and Dawes Glacier and offered us a meager $100 shipboard credit for the inconvenience. This was an insult to me and I attempted to contact RC numerous times prior to the cruise, once on their website, 3 times by phone and 2 more times by email. There was no response at any time. Once onboard the ship, I found out the cruise on the same ship that went out the week before us received a full day's sailing credit. At this point, I spoke to guest services on the ship and every one I spoke with said it was a corporate decision and there was nothing they could do. They did provide a number I could call onboard but I was on hold once for 2 hours and another time for 45 minutes and still never spoke to anyone. Finally, when I returned, I contacted the guest services department by email. They did respond the next day but basically said there was nothing else they could do for me. For a cruise line that likes to bill itself as "The Best Cruise Line Overall", The fell very short. I will NEVER cruise with Royal Caribbean again!
