8 weeks PLUS now waiting for our FCC and refunds for missed shore excursions due to contacting COVID while onboard the Emerald Princess. Repeated emails go unanswered. Emerald Princess said we'd receive our refunds "within 2 weeks" and that our FCC for days in quarantine will be credited to our account within 30 days. Obviously that hasn't happened. Status on "premium vacation insurance" is "Assigned to an agent" and that's now been 8 weeks. Called Princess and got through after only on hold for 15 minutes. First thing out of the reps mouth was "Did you submit a claim to the insurance"? 2nd thing was "you've already received your refunds" to which I stated firmly, that we had NOT. Run around for 30 minutes with most of that time spent "on hold while I check". Came back, now refunds being processed, could take another 90 days.". Explained we have sailed now over 10 cruises with Princess and do not deserved to be treated like this. She had NO idea about FCC for being in quarantine and after being placed on hold again for her to check, came back and said "no one here has ever heard of this". Told her I have the paper from the Emerald Princess stating we are entitled to receive this. No answer. Finally she said "do you have any further questions" to which I replied, you haven't answered any of my questions. Told me to email in a scan of the paper received from the Emerald Princess and they will look at it. Seems like they are trying to anger their customers on purpose. Cannot recommend sailing with them again.
