After sheer determination and numerous email I have now got something from my Travel Agent. Having vowed we will NEVER book another MSC cruise, we have chosen option ONE. We hope this helps others and good luck with your choice.
Option 1:
Therefore, should you wish to cancel the reservation, you will receive a full refund of the expenditure to date with MSC Cruises, whether it be a deposit, full fare, or pre-paid packages. Additionally, on this occasion we will offer for the first two full paying guests in each cabin a cash compensation of £85 or $/€ 100 for the first two full paying guests in each cabin, to acknowledge the disappointment and inconvenience caused.
Option 2:
However, should you prefer not to cancel, we would like to offer you the possibility to book any other cruise currently available for sale, granting you the most convenient price between the original and new product, provided that the same accommodation category is reserved.
Therefore, if the cost of the sailing of your choice is more expensive than your cruise originally booked, there will be no extra charge required on your cruise fare. While if the cost works out to be less expensive, your guest will receive a refund of the difference.
Please note that if you choose the alternative of a new cruise, you will also receive as an additional benefit a refundable on-board credit equal to £170 or $/€200 for the first two full paying guests in each cabin, dependent on the area sailing for your new reservation.
Option 3:
As an alternative, you can request a Future Cruise Credit Voucher, equal to the value of the amount collected by MSC Cruises, which can be applied to any cruise fare published on our communication channels and can be redeemed on all departures/canvas open for sale.
The additional benefits of double refundable on-board credit will be applied to the new reservation: the first equal to £170 or $/€200 on board credit per cabin (£85 or $/€100 onboard credit for single occupancy) to your future cruise, which cannot be combined with any previous voucher-related onboard credit already added to the original reservation.
And the second on-board credit equal to £170 or $/€200 (£85 or $/€100 onboard credit for single occupancy). In addition to the Future Cruise Credit, they will also receive a full refund of any pre-paid package purchased with credit card on MYMSC AREA. The refund will be processed as soon as possible.