campbean41

How do you order from the MDR? Do you call MDR directly or is it through room service?

3 hours ago, Shih Tzu Momma said:

I definitely have a question please. We follow the Cruising Canucks on You Tube and in one of their videos they had rented a Lido Cabana which we are interested in but they were put into the one that had a loud speaker nearby that was so loud they couldn't hear each other talk. I think it was the center one but I can't find the video. Do you know by any chance which cabana is the quietest as far as the music and anouncements. We know their will be deck noise which is fine... ShihTzuMama

or just Debbie!

We were on the Nieuw Amsterdam in November 2023 and had St. Tropez and Corsica, and they did not have loud speaker music. I believe it was once of the middle cabanas that the Cruising Canucks stated there was a loud speaker in their cabana - Cannes.

5 hours ago, cmrvancouver said:

On our Nov 18 cruise, the pop up is on a sea day.

Which ship are you on? We're on the Nieuw Amsterdam on the Nov 25th and the pop-up is not showing up yet.

41 minutes ago, WanderingTheWorld said:

@tigger54 - I was also able to get my OBC added to a current booking by using the chat.

Take screenshots of them telling you it will be added, so you can reference it if it gets denied. Best of luck!

I was successful via chat getting it added after a booking. I agree - try again! 😃

3 hours ago, Cruise Suzy said:

Shore excursions for our November Caribbean cruise weren't posted until June - along with the ones for our February Caribbean cruise.

And only some November excursions are posted - some ports still have none or only a few showing.

1 hour ago, Florida_gal_50 said:

I did a 2 week cruise last November.  One of those weeks was thanksgiving and it was crawling with kids and packed to the nuts. It was over capacity.  It seemed more like a carnival cruise than Hal.  I'm going to try my best never to do 7 day cruises at any time but I've have limited holidays and limited times I can be gone during the month. Makes it a lot more difficult.

Was your second week after Thanksgiving?

Looks available - but “something went wrong” shows up. 

I was able to get it applied to a cruise I had already booked by starting with the HAL chat. That person told me that it was possible but that I had to call the Reservation Department. (I took a screenshot of the chat just in case.) I called the reservation department and they had to call the Resolutions Department. I was on hold for about 10 minutes but they were able to do it. I requested an emailed confirmation of my reservation and the teacher OBC showed up on there. 

2 minutes ago, Coloradohawk said:

Whelp that was a kick in the gut.  Applied and was approved within hours.  Showed up in my future cruise credits under onboard credits after about 24 hours.  Looked today and it has disappeared and no onboard credits are listed.  Too good to be true or start digging with Holland or TA?

My OBC disappeared from that same area of my profile after I called to have it applied to a November 2023 cruise. Maybe that happened? Good luck!

10 minutes ago, Hllb said:

After more than 50 minutes on the phone, they assure me there is NO WAY to apply this to an existing booking and those of you who were able to are either very confused or lying. I don't have anymore fight in me today....

I'm so sorry to hear this. I would try again when you have the patience and energy another day. 

Just now, Hllb said:

They're currently talking to a supervisor so I'm on hold....

I talked to Divine on the chat and Sam from the reservation department, if that helps.

1 minute ago, Hllb said:

They're currently telling me it can't be done, but waiting to see if they can resolve it.

My HAL personal cruise consultant said she couldn't help me so I engaged with the chat on the HAL website and they told me it had to be done through the reservations department, then gave me the number. I would try again and just be patient and persistent. 

To have the OBC applied to an upcoming booking, call the Reservation Department at 877-724-5425. I did this today and although I was put on hold for about 10 minutes while the person called the Resolutions Department, I received via email an updated booking confirmation showing the additional OBC added for my November 2023 trip.