Kopchadder8

On a 5 week cruise, 3 weeks in, and as a coeliac my choice of food is pathetic. Every day in the buffet there is one gf choice from 10 hot meals. Never a hot pudding, one cereal choice for breakfast, the list goes on. Numbers of us gluten freers have complained but nothing gets done. I have complained to 6 up the chain but all you get is platitudes and indifference, everyone saying they will sort it but nothing gets changed. In the sit down restaurants we have to order the day before and all that does is give the cook chance to remove anything that is gluten, although invariably ,as all the p and o food is pre prepared and the cooks ( not chefs as they have no culinary input) just warm it up they cannot change the dish which means I can't have it , further reducing my choice. Don't come on p and o. There are lots of cruise lines to choose from.

Karlina, we have just been offered an FCC by P and O as our insurance refused to pay after 2 months deliberation. Contact the P and O CEO and keep badgering them.

Bill, we suffered in just the same way. Our insurance refused to pay, so P and O offered an FCC. Would have preferred a credit but not on offer

Hi megabear2. Just an update for you on my case. My insurance company refused my claim for compensation. P and O refused a refund but have offered an FCC, but not really interested in travelling with such a shower, but looks like I won't have a choice.

Nothing from my insurance yet. The letter was from Jessica in Guest Services. Our family were well and would have gone on their own given the chance. They did ask P and O why they were cancelled and were told it was because of the association with us. Then their letter said they had flu !!! If BBC are happy to talk to them I could call them if they give me a name and number. Again thanks for your perservance Megabear.

Well done. We would be happy to speak to them. This terrible unjust process has to get changed.

Megabear, there was 2 of us travelling, both same policy, both same address. Here is the text of the letter.. Further to your recent request, please find the following information to assist you with your travel insurance company. This serves to confirm that on 7 July 2021, Mr...booked to travel with Mrs...on the above cruise (G236) via (travel agent), departing from Southampton, UK on 29 October for 14 nights. The confirmation invoice issued to you by your booking agent should serve as proof as costing to your insurance company. On 28th October 2022, Mrs.. was not permitted to travel due to failing the pre-cruise health declaration and as Mr..shares the same address, the full booking was cancelled. This incurred the below cancellation charge as per our standard Terms and Conditions. Cancellation charge £3000+ I can confirm that no compensation or goodwill gestures have been provided by P &O cruises in light of this. I trust this information is suitable for your claim, should you require any further information please do not hesitate to contact us. Guest Services Representative. Strangely, my wife's sister and husband, who were travelling with us on a separate booking and insured with Holiday Extras, but had Allowed boarding status after their clean declaration, were also cancelled because they were linked to us. They requested their letter for their insurance, and theirs is exactly the same as above, except that their letter says they failed their declaration because of flu symptoms. They did not have flu or say they had. Confused, you will be !!!! Hope this helps. First contact was immediately after they booted us off on the morning of 27th October. All they did was fend us off to our travel agent. Next call on 28th was to request a doctors letter stating the medical reason for our denial of boarding, which led to the letter above. I then wrote to the 2 contacts you suggested on 28th. The 28 days began on the 29 October. Still not heard anything from the Exec contact you suggested. Is it worth writing to Paul Ludlow and David Dingle?

Firstly let me say since we were kicked off the boat we have had one conversation with P and O, to ask for the insurance letter. It has arrived and it says "we were not permitted to travel due to failing the precruise health declaration and we incurred the cancellation charge of £3058 ( full cruise costs) as per p and o standard Terms and conditions". Can't imagine this will sway our insurance. Not heard anything more from p and o, nothing at all from the Exec contact, and just the standard kick it into the long grass get back to you in 28 days from guest support complaint line. We went to the media, not really in the hope of them getting our money back, but trying to get P and O to stop this unjust and immoral process to save the hundreds of people like us having to go through this emotional roller-coaster of immediate cancellation. No-one from the media has replied so it seems it will continue.

Thanks for your response Megabear2. Have chased Insure and Wait and they accept its unreasonable and are chasing it up on my behalf with CSA, the settlement agency. I will give them till Tuesday and chase again as per your suggestions. I am sorry but I can't find Adams posts, so would be grateful for a pointer. I think I am OK doing the writing. No worries, you will be my secret weapon. Thanks again.

Hi Megabear2, thanks for your interest. Nice to know we aren't howling at the wind in the middle of a desert! Our insurer is Insure and Go. Will follow your advice and contact the execs, and write to guest support. Following kalos suggestion, I will email Rip off Britain aswell. Will happily keep you in the loop, but insurer already saying it will be 6 weeks for a response! Is there anything else we can do to help push this forward. Its just so unjust.

Sorry to hear about your situation, but we have fallen into exactly the same trap. We were sailing on Iona on Saturday, until we filled in our Health Declaration yesterday. My wife had a head cold a week ago so had headache and runny nose, so as honest people we said yes to the first question about having two of two hundred symptoms. Immediately, and with computer says NO business like efficiency we got a lovely caring message in red type, telling us our cruise is cancelled and there is no appeal, and how they look forward to seeing us on board soon. Lovely, made us feel so much better. Obviously in hindsight, we should have lied and we would be sailing tomorrow. Also because my wife's sister was a linked booking on the cruise, they were caringly cancelled at the same time!! What a wonderful company P and O are. They weren't denied boarding so no idea how they will get any money back. Not sure we will as we didn't have covid, just a cold, but lovely P and O say they're sending me a letter to help with the insurance claim. Meanwhile they are selling our two cabins which we have both paid for. Has anyone ever got money back from insurers in these instances ? Obviously now complaining to P and O, then ABTA, then anyone else I can find , about this deselection method. I expected to be asked more questions when I answered yes but learnt now. Don't go anywhere P and O until they change this crazy entry method. They do not care about their customers, obviously. Reading on here people with hay-fever, sinusitis and chest infections all suffer the same electronic fate. Shocking