So we are on RCCL right now and We booked a shore excursion for Santorini. When we go to get on the bus there were very large people taking up two seats. We are large ourselves not obese but just larger overall, so we asked if there was another bus, but they told us no. We refused to go like sardines because it was a long drive and we honestly didn’t fit in the seats. The tour operator kept telling us there were 55 seats and only 52 people. And I kept explaining yes but if 5 people take up two seats there are no seats left. He kept on insisting we fit so I sat and half my body was off the seat and i almost fell off the seat, that my partner to add insult to i jury had to yell “don’t you see how fat I am and there are people taking two seats how do you expect me to fit” needless to say, We got off the bus and headed back to the ship to complain to the shore excursion desk.
shore excursion desk were so rude to us tell us we “chose” not to go. We were refunded but we pretty much wasted our day and couldn’t see Santorini because they oversold the tour and allowed other bigger people to take up two seats. I told them I should be compensated. But they said someone from royal was on the dock explaining what happened and thats their story. I was so infuriated. I asked them for something in writing but the manager came out and was extra rude and said there was no compensation and nothing in writing they could give me.
What do you guys think I should do? I want something in writing acknowledging we couldn’t go because they allowed people to take two seats but now they are lying and won’t give me anything in writing. Any tips?
