Today I completed my questionnaire and like others had had a cough so answered honestly to first question and P&O cancelled my booking. I telephoned, they informed me it’s their policy regardless of the fact I could board with negative covid test and travel pass letter. Been vaccinated, double booster and yet having a cough in past 10 days ‘might’ be linked to coronavirus even though tests were negative when I had cough. No refund, no future cruise credit contact our insurance for refund! Insurance tell me, I haven’t got a Drs letter to say unfit for travel and im not Ill so whose going to refund our money? P&O say no refund because of booking terms but they fail to understand im not cancelling they are so why aren’t they helping. Coronavirus an excuse. We cruised in August, covid negative on departure covid positive on return!!! I couldn’t submit my husbands medical questionnaire after mine as system was down. After phonecalls I realised if I waited til Friday to complete questionnaire I could have ticked NO to first question as Dr was on 14th of month. I phoned again asked if they could void my medical form and I would resubmit Friday along with my husbands and could enter No to first question. P&O again told me No they couldn’t do that, husband could travel. I tell them No he can’t because he’s registered disabled and I’m his carer again it was no, he too would be cancelled. Regardless none of our info now visible online so can’t do anything.. has anyone managed to recoup their cruise payment and if so how??? So annoyed this is absolutely disgraceful. I appreciate health worries but if you are fit to travel but they cancel they should be liable to try and resolve NOT keep yr money and possibly re sell cabin. We also have another cruise booked with them in March and it just makes u worry over the next trip.
