Angie2045

I wonder if the RCC will be prepared for the amount of children onboard the Icon. Since they is the first ship geared towards young families, I would imagine it will have more children onboard then any other ship. I hope this doesn't negatively impact bookings at the kids club and crowds for kid related activities. Do you think RCC would have anticipated this issue and are designing the Icon accordingly?

y'all are so fast and helpful! While I have you here...I heard there are additional club activities you can sign up for (i.e. science, imagination etc.), can you sign up before boarding, or is that something that needs to be booked when on board? Just wondering what I need to run and book right away and what can be done beforehand. I am booked on the Icon and am a little nervous about whether or not RCC will be prepared for the additional amount of kids that will likely be on this sailing. Given its the first ship geared towards small kids and families, I would imagine the amount of kids will be more than on any other sailing. I wonder how that will impact kid related activities such as the kids club bookings.

For kiddos in the 3-6 age group, does the kids club provide blankets in the kids clubs? My daughter will be 3 when we head off on our cruise and will likely want to sleep around 7pm when the club opens. Is there a space and blankets for her to nod off? Also, for the shows, what time does the early show start at? Thanks! Angie

Thanks so much for such a thorough review @dwHokie. One question, did you have to pre-book your spots in the kids club, or could your kiddos just show up whenever?

Thanks for sharing @Ret MP I wonder if part of the reason for such a generous offer was because you were Star Class? I am not expecting much (or anything at all), but I wondered if they even made an effort to make people happy when issues like this come up. Ill see what happens and provide an update for everyone!

Yeah I guess that's the learning. I was more concerned on proper spelling of names and information. The agent had gotten my daughters name wrong and my husbands birthday wrong so I was focused on those details. I thought my cabin selected was very clear because we even talked about how excited I was for the bunk beds. I guess next time I will go over the email extremely carefully before hanging up.

I specifically asked for the family balcony cabin and was following along with the agent online so I knew exactly how much it should cost (which is what I was charged). They included all guests travelling so they could see we had a party of four. The agent must have accidently put me in the wrong room category (even though we even picked my stateroom number together). So I paid the correct amount for the family balcony. When I called back to get it corrected, they told me the price had increased (within the week) and I would need to pay more. I am not sure what happened, but at the moment they changed my room to what it was supposed to be, but charged me the additional cost of "todays price". If they can confirm I had asked for that room and was quoted for that room when they review the phone recording, they will change it back to my original pricing.

They sent me my email confirmation with all four guests included (wrong birthday on one) and with the incorrect room category, but the price was still the same price they had quoted when I booked. The room was for a 3 person ocean balcony, instead of the family balcony that could accommodate 5+.

Booked the Icon for 2024 and specifically asked for the Infinite Family Balcony since I was travelling as a family of four. The agent booked me an ocean balcony that can accommodate 3 people. I had to call back to get it sorted - waiting on hold for an hour only for RCC to tell me they wouldn't change the room category unless I paid more. They are not going back through their call log to verify that I actually requested that room and was quoted my rate for that room category. That process will take weeks. In the end, it will take a few weeks and a lot of hold time to get exactly what I asked for and paid for. In your experience, does RCC give our on-board credit or other options in situations where they have had a mistake? Or do you just get "sorry"?

@Lagranger36That's great to hear! The cruise app I have currently says reservations are required and lists the daily time slots but maybe that will change closer to the sailing date.

@Biker19 Valid point! Thanks for your input. I think I will take your advice and just request an early check-in time and run straight there!

@kayguz Thank you for the update! I just downloaded the cruise app for the Icon and it's telling me I have to make a reservation for the kids club. They won't tell me if the reservations need to be made daily, or if you can reserve all the spots you want on embarkment day. I was wondering buying the Key benefit to get me on the ship early so I can book in advance. The Key benefit is very expensive for a family of four so not something I want to purchase unless I know that's the structure. @icpagejr Thank you as well for the update. Glad to hear it's not been an issue. The kids club is a make or break for our cruise. I still have lots of time before my cruise so hopefully things will only improve as staffing levels and restrictions continue to improve. Given the Icon is a family oriented ship, I wonder if demand will be higher....

Does anyone have an update on this? Wondering if the reservation system has changed and if they allow for more time slots? For the first come first serve rule, how early did parents need to stand in line to book their slots? Or is it done via app?