hollyalyn

They could have offered some kind of perk for the inconveniences or even an apology 500 crew members short had a significant impact . I probably should have detailed better my negative experiences reading back it's seemed petty but trust me I am not a petty person When we arrived to embark at 11 am (aurea thank God) people were still disembarking so you could only image the parking lot of cars lined up picking up as well as dropping off We stood in line for well over an hour asking numerous times about aurea priority boarding finally an older staff member heard me being told no, that infact we did have priority and being escorted to the correct line YC members were ignored It was a cattle herd Possibly reading some of the other experiences as well you can now take more credence in my review/opinion

I respect that, but if you don't have the staffing then you shouldn't fill all cabins If an airline doesn't have enough staff for the flight they cancel it

Then they should not fill to capacity . Nor charge the higher holiday rates if they cannot provide the services they advertise

Sorry you had the same experience we had

If it was as simple as one ice machine not working.... It was one then another And when you found one that worked all the juices attached were empty

Hi all, I appreciate all the comments, inputs.. I want to clarify, and agree that I planned this during the busiest time of year, with that being said, we spent the three days prior at universal, it was packed, ride wait times in the hours , but I expected it, and handled the masses very well, set my expectations accordingly So I expected the same from the cruise I knew it would be at capacity I am a very understanding person, but I also expect a level of service that I paid a lot of money to receive, which is simply kindness, professionalism, knowledge of your job, and proper guest services. I knew and read that MSC experience is not the same as RC, or NCL I didn't it expect it to be, this was way more than differences it was a floating disaster

Spent our honeymoon on meraviglia for a Christmas cruise I've cruised RC and Carnival thought we would try MSC - Big mistake ship was pretty - balcony cabin very nice - that's about it.... buffet was bland Specialty dining - not worth the cost EIther a surcharge or limited choices on menu service was inadequate - seemed wherever we were on the ship, bars or restaurants "didn't have" many items on their menu Hola - no guacamole gelato and crepes - no crepes Irish pub - several beers unavailable buffet- ice machine not working always out of juice guest relations were rude - had a strange $300 charge on our account - they told me to come back tomorrow - and was annoyed w me for even asking on and on and on.... Heard on last day they were short 500 crew members - unacceptable! won't cruise MSC again !

Ooof that's way to long to wait, I called and had them transfer it to OBC guess at least I won't be fighting for all of it back

I was able to make the 1 cruise change in which I saved 1,232.00 MSC won't refund me until after the Cruise, the stranger things was they also wouldn't let me use it to purchase on board extras I hope I have no issues getting it refunded when the time comes

Thank you for the information it's definitely helpful getting feedback from people who knows the process better than I Guess I'll I wait and see how it plays out

Hi Everyone, I am new to this board. We will be sailing the Meraviglia (first time with MSC) on the 23rd of December, staying in a fantastica balcony cabin, I have bid and then cancelled, but decided what the heck and bid again. as of today (12/07) I have not received any notifications that my bid/s was accepted, my credit card is also now showing any new charges. Just wondering if anyone has any experiences with the upgrade progam and if luck of the bid can come even closure to the cruise date, as cabins don't get booked. I also bid on cabins that are currently not showing available. Maybe because the initial email we received back when we first booked (OCT) they were still avail cabins. Hope this is making sense. Thanks !