duckville_daisy

I to have been through the on line health questionnaire "your cruise has been canceled" routine with P&O. I was not very happy about this and took P&O on directly as I felt that cancelling a cruise in this way when the customer is not actually unfit to travel is a breach of both P&Os Ts&Cs and ABTAs members code of conduct Ts&Cs. I also felt that that P&Os actions were uninsureable. I can report to this forum that following 2 months of pressure and my refusal to accept any FCCs from P&O both my credit card company and eventually P&O agreed and I have now received a full refund of all monies payed to P&O along with cost of the travel insurance I took out for the cruise. P&O have also told me that it is now no longer a requirement for customers to complete their on line health check form.