I wonder if it was because they were busy with the classes? I already had to pay a rebooking fee because the first trip I booked did not have the excursion and I was told by the person on the phone that they could not see the excursion unless they booked it, Grrr. Then a second person was able to see the excursion before I booked this one but I still had to pay $100 pp. The ONLY reason I am going on this cruise is for this course. I thought I might as well earn points while I do the course that I would be doing on land for about the same price.