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NORWEGIAN EPIC 2023 (JANUARY 15 TO 22, 2023) TO THE STAFF MANAGER OF NCL: I TOOK THE CRUISE ON THE DATE ABOVE FROM SAN JUAN PUERTO RICO. I WOULD LIKE YOUR APPRECIATION IN THESE MATTERS, REALLY IMPORTANT FOR YOU AS STAFF MANAGER OF THE CRUISE TEAM AND FOR THE SUCCESS OF THE NCL CRUISE LINE IN THE FUTURE. RECOMMENDATIONS: 1. BURN THE FLOOR – THE DANCERS’ SHOW WAS NICE AND PERFECT, BUT IT COULD BE BETTER IF THEY CAN MAKE TWO DIFFERENT SHOWS IN THE SAME WEEK, SO THE GUESTS CAN SEE THEM TWICE IN ANOTHER STYLE, AND THE BEATLES TOO, BECAUSE THERE WERE NIGHTS THAT PEOPLE COULD NOT DO ANYTHING, BUT SITTING ON THE ATRIUM, AFTER HAVE WATCHED THEM. SOME GUESTS WERE TALKING ABOUT THAT, DUE TO WE AND OTHERS LIKE MUSIC SHOWS. 2. POOL AREA (THE ENTICE DUO) – THE WOMAN NEVER TALKED DURING THE SHOW, NEVER HOSTED WITH A WORD OF HAPPINESS TO THE GUESTS AND LOOKED TIRED, WITHOUT EMOTION. PEOPLE NOTICED IT. IT SHOULD BE NICE IF SHE CAN WEAR CLOTHING TO ANOTHER ONE MORE COLORFUL THAT LOOKS LIKE A REAL SINGER (EVEN IF ARE DAY HOURS). 3. ATRIUM – IT COULD BE PERFECT FOR A NIGHT PARTY, KIND OF A BAND PLAYING 80’S OR 90’S MUSIC, SOUL, SALSA, ETC. SEVERAL GUESTS WERE TALKING SITTED IN THE ATRIUM AND SAYING THAT THIS IS A GREAT RECOMMENDATION, SO WE DO NOT GET BORED FOR MORE THAN AN HOUR WITH NO MUSIC, FOR THE ONES WHO DON’T LIKE MOVIES, BINGOS AND THE GAMES, AND CANNOT BE IN THE POOL AREA (DUE TO THE WIND), BECAUSE OTHERS DO PREFER TO BE DANCING INSIDE AND WANT TO BE ENTERTAINED TOO AS THE ONES ON DECK 15. ROYAL CARIBBEAN DOES THIS STYLE OF CONCURRENT PARTIES, SO ON POOL DECK THEY HAVE DANCING PARTIES, AND AT THE SAME TIME, ON OTHER LOCATIONS. THIS WAY PEOPLE CAN SELECT OR CHOSE WHERE THEY WANT TO BE AT THE SAME TIME IN DIFFERENT PLACES WITHOUT STAYING BORED WALKING THROUGH. OBSERVATIONS: 1. ONE OF THE NIGHTS I WAS IN OH’ SHEHANNS BAR AND SAW A WAITRESS MAN THAT PICKED UP THE “SPRITE” OR “CLUB SODA” OR THE WATHER THAT COMES OUT FROM THE HOUSE IN THE BAR AND FILLED UP A GLASS FOR A GUEST THAT WAS IN OTHER TABLE (SITED OUT OF THE BAR). THE WAITRESS WENT WALKING OUTSIDE THE BAR AFTER HAS FILLED THE GLASS AND PUTTIN IT ON THE TRAY. HE LOOKED RUSHED AND DRANK OF WHAT THE DRINK THAT HE HAD PUT INSIDE THE GLASS. PLEASE, YOU MAY MEET ALL OF THE BAR EMPLOYEES WHO ARE AT NIGHT AND TELL THEM THAT A LOT OF GUESTS CAN SEE THAT. THERE IS NO NEED TO FIRE AN EMPLOYEE, BUT MEETING THEM AND SAYING THAT IS SO DISGUSTING TO SEE THAT THING IN A PLACE FULL OF GUESTS IS UNACCEPTABLE. THANKS GOD THAT I DIDN’T ASK FOR A DRINK OUT OF THE BAR AFTER SEEING THAT. 2. ON SATURDAY 21st, BETWEEN 5:30PM AND 6:00PM, I ASKED FOR A DRINK AT THE POOL BAR, AND TOLD TO THE BARTENDER THAT WAS RUSHED TOO, AND OF COURSE, THAT IS UNDERSTANDABLE, THAT I WOULD LIKE A SOUR DRINK, AND HE DIDN’T LET ME FINISH TELLING WHAT I WANTED AND STARTED FILLING THE GLASS WITH A RUM. I DIDN’T SEE HIS NAME, BUT I TOLD HIM, THAT I WOULD HAVE LIKED A SOUR DRINK, THAT IF HE COULD PREPARE A LIGHT MOJITO; THE BARTENDER SENT THE GLASS TO THE TRASH WITH ALL THE ICE AND RUM IN A NOT GOOD ATTITUDE (HE WAS ANNOYED), AND REPLIED TO ME WITH SOME LIKE: “YOU TELL ME I WANT A SOUR DRINK, AND THEN NOT… DECIDE…” (AND THE POOL’S MUSIC DIDN’T LET ME LISTEN TO WHAT HE FINISHED TELLING TO ME IN A BAD MANNER, IN FRONT OF MY HUSBAND AS IF WE WERE STUPIDS OR HE WERE THE BOSS OF THE PLACE). THEN, AFTER THROWING THE GLASS TO THE TRASH, HE WAS GETTING ANOTHER GLASS WITH ICE LIKE IF HE WERE ANNOYED WITHOUT BEING MY FAULT. HE NEEDS TO BE PATIENT, OH GOD! WHAT HAPPENED THERE WITH SOME EMPLOYEES? GIVE THEM A TRAINING OF PATIENCE. I FELT REALLY ANGRY WITH HIS BAD ATTITUDE TO A WOMAN, AND TOLD MY HUSBAND IN SECRET THAT I WILL LEAVE THE DRINK I REQUESTED AFTER GIVING HIM MY ROOM CARD, SO HE COULD LEARN THAT HE WORKS WITH NO KINDNESS AT ALL. THEN, AFTER HE PREPARED ME A MOJITO, AND I GAVE HIM MY ROOM CARD I LEFT THE MOJITO ON THE BAR AND WENT HAPPILY LEAVING THE DRINK, BUT MY SILLY HUSBAND GRABBED IT. I WAS REALLY UPSET WITH THE BARTENDER ATTITUDE. PLEASE, MEET THE WORK TEAM AND TELL THEM, THAT THEY HAVE TO WAIT WITH PATIENCE UNTIL THE GUEST DECIDE WHAT TO DRINK WELL, DUE TO THE VARIETY OF DRINKS, AND NOT TO THROW THE RUM FAST IN THE GLASS WITHOUT BEING SURE OF WHAT THE GUEST WANT. SO MANY GUESTS NOTICED IT AND WE TALKED ABOUT THAT ON THE POOL AREA. BAD ATTITUDES WON’T HELP NCL TO REACH SUCCESS. ALSO, PLEASE, TELL THE EMPLOYEES NOT TO REPLY IN BAD ATTITUDE WHEN THE GUEST IT’S COOL AND RESPECTFULL TO THEM. IT WAS A LACK OF RESPECT. THANK YOU FOR MAKING A MEETING AND TELLING THEM ABOUT IT. SINCERELY, IVETTE R.