I was talking to people on princess last night, they said been on phone so long they couldn't transfer to guest services because now closed. Said call back next day and she left note in file approved to be sent to guest services. Called and waited 3 hours to get person and she said wouldn't let me talk to guest services and she said I couldn't be helped. I said whole experience awful want to speak to supervisor. She said no and hung up on me. I am appalled and want to complain but won't be sent to guest services or supervisor.
