Shekobeach

Thank you Rebel Rouser that letter backs up what was said over the phone. I hope you're not currently on board yourself! What a shambolic outfit TUI is, and what a lot of customers they've just lost..... thousands of them.

My wife and I are in the UK and were due to night stop LGW tomorrow night before flying out Tuesday and joining the Marella Discovery 2 for a 2 week Caribbean cruise from Jamaica. My phone went at 1:20pm today to tell me that the cruise was cancelled. No reason was known at that stage apart from "unable to give full service on board". I asked for email confirmation and as of now (4:40pm) there is still no email or any more information from TUI. Having used P&O for the last 10 years with no issues, we thought we would try TUI for a change of ports. Apparently we will be offered a huge £100 each compensation and some vouchers IF we want our money back. My bill for our dogs in kennels will be nearly £350 alone. Guess which company we will not be booking with again next year. Our holiday cost fyi was in the order of £10,000 for the two of us as we, for once, upgraded to a Suite. Anyone have any more information please?