rippedoffbyAQV

It took over 6 mos to get a refund (July to February) and it may have helped that I contacted the Florida department of consumer affairs. The refund came within 3 weeks of opening a complaint. I don't think you can believe any promise they make for a time line.

In July we received notice of cancellation for an October cruise. None of their promises of a refund have been honored. The trip insurance sold by the company does NOT cover cancellations by the company, only cancellations by the guest and only for limited reasons. We feel like we have been taken in by the company and their recommended travel insurance. The Better Business Bureau has several complaints on file and rates the company as a D minus. The Florida department of Consumer Affairs has been unable to get a response from the company. If anyone knows of a way to get them to make good on their refund promises, please post.