When we went on the Enchanted in March 2022, we LOVED having the plus. We are not big drinkers but we loved being able to order drinks from wherever we were and having them delivered to places like Princess Live while we played trivia etc. and never waited too long. We also loved trying all of the different drinks because ordering from the app gave such a big menu of drinks and it was fun to try new things. I am sure the ship had limited capacity but the service was stellar.
We just got off the Regal last month and upgraded to the Premier. I have mixed feelings. Ordering drinks this cruise on the app was horrible. After three or four times of ordering and never getting our drinks—even when we sat in Good Spirits 20 feet from the bar—we gave up. I loved ordering from the app because I’m not a big drinker and I appreciated the detailed menu. If I just went up to the bar, I’d never know what to get. So, the few times we ordered on the app, we waited 30 minutes to an hour and never got our drinks. They would be processing or order received but not ever made. When we would go to the bars to get them, they would be out of ingredients or just never made. Even when we used the app to order specialty coffees to our cabin before dinner we waited over an hour and they never arrived. Later, they were marked off as delivered.
The good thing about the premium, and why we upgraded, was because I was able to share my wifi with my kids. They are still Ruby and would’ve paid full price. DH and I did have one specialty dessert. I asked for it without all of extra stuff so it was just a sundae with a piece of brownie. Nothing special about it. They should just give you gelato.
As for Princess prizes, we just got the message of “better luck next time” every time we opened the door—which began to make me feel like loser every time I went to the cabin. 😂 Just kidding, we never really expected to win. They don’t do a drawing at then end of the cruise anymore and when I looked at the prizes, they odds of winning are very slim—like 1 in 500 wins a specialty dinner or something like that.
I think almost everyone has plus or premium on the cruise. I never really saw anyone actually pay for a drink. (Based on the folio I was emailed at the end of the cruise, I don’t think my kids, who didn’t have a plan, didn’t get charged for a couple of their sodas—but were charged for my husband’s specialty dessert so I called it even. 😉 ) This kind of makes it difficult to get drinks. By the pool as well as in the open areas, we rarely saw servers and there were long lines at the bars. Since, it became so hard to get a drink, I think I had only 1-2 drinks and a specialty coffee a day. So, until they have more servers and figure the app mess out, the plus and premium is not worth it to me.