I currently have a similar fare issue.
Booked in Sept, 2023 for cruise on May 29 2024
Showed paid in full until a month ago.
I have already booked flights but have flexibility there.
So far, told that fare will not be honored.
It appears the fares on the web site are often wrong.
Three weeks ago the "7 day Iberian Wonders" Suite was bookable on the site for $1266.
As mentioned earlier, you won't find out the fare is bad until it is too late.
This is the second time I booked a great rate and it was a "web site error".
First was for a cruise that turned out to be a charter . I got a confirmation verbally and
through email that everything was good and then later a phone call later that it was a mistake.
No flights or hotels booked, so no major issue for us.
Summary, The web site and Azamara corporate are still a mess
We had pre-cruise issues with OBC, excursions, passport entry etc etc .
Seems to be a common theme. Most worked out after multiple phone calls but
a pain.
I would still like to go on the may 29th cruise as ~60 cabins were open until web site
changed to PRICING UNAVAILABLE.
On the positive side, On the Quest now and onboard experience is similar to last year
when we were on the Journey. We have enjoyed the cruise.
