If Jen wants to learn something from this thread, I think one thing would be to develop empathy for their customers.
The situation they have place us in with a short timeframe is:
Do nothing and end up with something you either didn't agree to, or risk losing your money,
OR
Call this number that we are providing to you, and because of lack of communication and preparedness on Princess' part, spent a lot of time on the phone and probably still lose your money unless you keep calling back until you hopefully get it credited back. You know our time is valuable (as is everyone's), and we engage Princess (and other cruise lines) to find enjoyment... not to add to our stress.