Pillonad

Yes. Thanks for your feedback., I knew there would be differences in the cabins on the Viva versus the Getaway. But I was not told what our cabin number or category would be before we had to make the decision other than it would be "comparable." Did not realize comparable meant lower category. We were informed of our new category after the decision was made. There are still rooms available on the Getaway in our original category. Thanks for your feedback.

Thank you for your feedback.

Let's start over and try this again. Hi friends. I'm new to the community but not to cruising. I'm hoping I can get you opinion and/or advice. My family booked on a trip that got cancelled and have been rebooked on a similar itinerary. We were told we would be booked in a comparable room category and discovered we have been downgraded even though rooms of the exact same category originally booked are available. Has this ever happened to you? I've spoken with customer service, emailed the VP of customer service, and am not working with a personal consultant or travel agent. Do you have any other ideas how to approach this issue. It just doesn't feel right to me. Thanks in advance for any assistance.

Excuse me but I have made no attacks on anyone. In fact, I feel very attacked by this group and wish I had never posted in the first place. Comments have ranged from things like you won't spend that much time on the deck to aren't you even going to get off the boat. You all don't know my physical limitations . Maybe I NEEDED that deck to sit and watch the world go by because I CANT get off the boat everyday. I would have no buyers remorse if I were getting what I PAID for. But I am not getting what I paid for. There seems to be a fundamental lack of understanding of the main issue. If you don't get what you pay for, a reasonable person would reasonably get upset. If you bought a car a year in advance and bought that car specifically because it had a special steering wheel or something and then found out that you were still paying for that steering wheel but you weren't going to get it you might be disappointed. Yes. You're still getting a new car, but it's not what you thought you were getting. You should be grateful you can have a new car but it's not your dream car. You might make every effort to contact the company and resolve the issue to no avail. You might even make a post to a forum of others who love special steering wheels to see if they had suggestions on how to proceed. Maybe they would have something constructive to say. Imagine your dismay when they belittled your whining and complaining that you could not have your special steering wheel and your once in a lifetime dreams were crushed. My bad for thinking people care.

Thank you for understanding.

I never said ot was going to ruin the vacation. But the lack of customer service or even basic understanding of our frustration around this issue is leaving me a very sour taste regarding NCL.

I guess I'm being unreasonable in expecting the same category of cabin I originally booked . I'm not asking for any other compensation or consideration for the inconvenience of being on an older ship than originally booked and changes in itinerary. One would think when you pay upwards of $25k for a cabin that it would actually be the one you book. Yes. We will get off the boat. But we have a large group traveling together and like our privacy at the end of the day. Yall act like I'm being stupid and should just be happy with whatever they give me.

I suppose what is most upsetting is to pay for a certain category or room and get rebooked on a lesser category room.

I neglected to mention milestone birthdays... 30, 50 and 70.

Each has their own suite booked, not just one suite. Multiply x4

I booked a cruise with NCL last May (2022) to travel to Greece this July (2023) on the lovely new Viva. My husband, daughter and father in law are all celebrating their birthdays this year and are all of Greek heritage so we were traveling to celebrate in the homeland. In September 2022, we were informed that the Viva would no be ready in time to travel and were given three options: 1. Rebook on the Viva at a later date, 2. Cancel our trip entirely, 3. Continue on with our existing reservation as planned and be moved on to Getaway in a equivalent and comparable room. We all chose option 3. Now that we are getting closer to our travel dates and I'm getting exciting at the thought of our travels, I have been scouring the internet for information about the Getaway and the staterooms therein. On our original booking we reserved the Haven Aft Facing Penthouse with Master Bedroom and LARGE BALCONY. On the revised booking, we are in Haven Aft Facing Penthouse with Master Bedroom with balcony. These two rooms are not equivalent or comparable. I do understand that now at this point in time the rooms with the LARGE BALCONY are at a higher cost and can fetch quite a bit more money. But we were downgraded not only to a much older ship but I now know also to a smaller room and balcony. When we we rebooked, we were given no options as to room or location, only "this is your new room." Were I told that the room would be different, I would not have chosen that option. Now, we are stuck on our dream vacation, or what was to have been our dream vacation, in a less than equivalent room, on an older ship, on a lower floor, etc. The taste in my mouth is not very sweet. When I called customer service yesterday to discuss this issue, the agent was very pleasant and instantly moved us to the correct room. Today, when I check the app, we are back to the smaller room, with no explanation at all. When I call back in to customer service, I am faced with rudeness and attitude. They basically said the only way we could get that room is to "upgrade" for another $5,000. This is not an upgrade situation at all. This all just seems crazy to me. We have to take an old ship, to a modified itinerary, and now we are shoved into a smaller room, and we still have paid more money than imaginable. We are paying to be mistreated and scammed out of what we ordered. I can not believe this is how you envision customer service for Haven guests, NCL guests, any guests. We have not ever cruised NCL, and now I'm not sure we ever will.