Shena

This whole policy is terrible. Let me tell you what is happening with me right now. They want their $75 before you even know what you're options are. Then, they want to add all kinds of fees on because they can only get the cheapest airfares available. I have sat on the phone with the custom air department about 6 times and each time have waited about an hour to talk to someone. Then, they don't follow up with you. They actually sent us the wrong confirmation. The whole process is like you are dealing with Carnival Cruise lines and your paying 5 star pricing. They advertise they are all inclusive yet they nickel and dime you and add air differentials on. Be very careful with Regent - they are not what they advertise to be. No only that but we have had to pay extra for many excursions as well.