Crescent12

Just for total clarification, we didn't contact NCL at all. They contacted us, both while still in the U.S (we stayed on after the cruise for my husband's birthday) and then when we were back in the UK We put in a single complaint to guest services about how disappointed we were with the processes (or lack of them) Since then they have contacted initially daily and now weekly. Hope this clears up any confusion. Thank you

I'm from the UK and would never go to the US without insurance, just too risky. Thank you for your good wishes.

Yes constantly, I was in a little bit of shock as knew I had hurt myself as I couldn't move my right arm (obviously I'm right handed!) I think it was the lack of commitment between different departments which was the most frustrating. If medical has just told guest services in case anyone was looking for me, none of this would have happened.

No offer to pay medical bills, our travel insurance covered those.

Thank you, I think it was a panic reaction as one minute I'd gone to get my book from the sun lounger and then to them disappeared.

Thank you, was just trying to find out of anyone had been in a situation like this before and the outcome. It was our very first cruise and this is all new to us

No I fell on the deck, my husband was worried I had fallen overboard as they couldn't find me

Apologies if this is the wrong place to ask (first time poster and cruiser) I had a fall on a recent cruise and my husband wasn't informed, he and my son spent two hours looking for me and was really worried I had accidentally fallen overboard (tropical storm which came out of nowhere) They asked at guest services if they knew where I was, checked the medical place (where I actually was being x-rayed) but when they knocked no-one answered the door. People from medical phoned our room a few times but never left a message. Son went back to guest services and asked if they could put a tannoy message but was told they couldn't do that as they didn't want to scare the other passengers. It was only when my husband was approached by security as he was searching for me (two hours after I had initially fallen) that he was told I was in medical. I ended up with a fractured shoulder. We have been offered £1,000 compensation each.