tobewan

Also, note that the spec restaurants may be open for lunch on sea days.

Ah ha. That's what I expected to see on mine but there is no $75 charge shown on page 1. My TA says Regent confirmed the statement is correct so I'm inclined to let this play out. My concern was paying the statement's balance due and, after the final payment date, Regent comes back and says "but you still owe $75". Thanks!

Thanks for the replies. I'm going to have to explain my conundrum in more detail. Let's say a booking shows these charges: $10,000 fare $275 fee Total charges = 10275 Then below that it shows these payments: $1000 deposit $75 fee $275 fee Total payments = 1350 With me so far? So the balance due should be 10275 - 1350, right? That equals $8925. But wait! The balance left on the fare should be $9000 because the $350 collected was for a separate fee that was supposed to be $350. They didn't charge the full amount of the custom air fee so if I pay the balance of $8925 then I'm only paying $275 for the custom air and the $75 payment is applied to the fare. In my example, shouldn't the charges show a $350 custom air fee leaving a balance of $9000? Or am I totally off base here and missing something (very possible). My TA says the balance due is the gross - payments received as shown on the statement. Again - For those that have booked a custom air reservation, does your guest statement show $175 or $137.50 for an individual's custom air fee?

Yes, those are the surcharges for not flying from an included no-charge gateway city. The only number being questioned is the 137.50 which does not match the stated "$175 per person air customization fee". For those that have booked a custom air reservation, does your guest statement show $175 or $137.50 for the custom air fee?

Just did custom air for our Alaska cruise and I'm confused by how the charges showed up on the guest statement. As we all know, the fee is $175/pp if you accept the offer with the $75 non-refundable upfront fee applied to the charge. So, for 2 people, the statement should show 175/pp charge for a total of $350, right? And the payments would show $75 (upfront) + $275 (on acceptance). Well, on my guest statement the custom air fee is shown as $137.50/pp for a total of $275. When you take the gross - payments to get the balance due, since the $75 payment is not tied to a charge, it's reducing my cruise fare by $75. My TA says the balance is gross - payments so she thinks I'm nuts. (might be. 🙂 Can someone check a statement with custom air and share how the fee is shown? Thanks!

"THE NEW GUEST SHOULD COMPLETE THE AMBASSADOR REFERRAL FORM AT RSSC.COM/AMBASSADOR WITHIN 14 DAYS FROM DATE OF DEPOSIT FOR THE $250 SAVINGS TO BE APPLIED TO THE BOOKING." (not my caps, pasted from the form) The form is only usable after the new referred guest has booked a cruise and they have to provide the booking # in the form.

"The benefits of Seven Seas Society® membership begin as soon as you complete your first voyage." - so you are SSS member. Your friends must submit the referral form within 14 days of deposit for you and them to get the Ambassador credit.

Our friends used the online Indonesia eVOA form successfully. There was some issue with it accepting their photos but they got the visas and printed them out okay. (Note: the PDF visa file is formatted for 8.5x14" so be sure to scale it to fit the paper you use - 8.5x11 here in US.) There is some discussion about it on the REGENT SEVEN SEAS NAVIGATOR group on Facebook.

@martincath - Awesome! Thanks for the insight!

We will likely have the same situation next year. So you're suggesting leaving bags at Pan Pacific - but their policy (in FAQ) is "5. Is there a place to store luggage? ... This service is available for hotel guests only." Is your experience that the bell staff will store luggage even if you are not a guest? Thanks!