Posting this here in case anyone has had this issue before, or if this is a new policy from HAL.
We booked an interior GUAR cabin for the 21-day Viking Explorer 2024, and saw recently that the prices went down (what we paid for an interior is the current price of verandah cabins). We called HAL and asked if we could upgrade to a verandah, offering to pay the small difference between what we paid vs. the current going rate of a verandah cabin. We were told that there is no way to upgrade staterooms and we would have to cancel our booking (and pay an exorbitant cancellation fee) if we want a better cabin.
Has anyone had this issue before? We're 4 star mariners with HAL and this is the first we're hearing of this policy.