Doug_S

I was not looking for a different cruise. We picked that very itinerary for what it was. Obviously you are a cheer leader for NCL. In legal terms this could be considered a bait and switch, which is also considered fraud in most jurisdictions.

They cancelled a cruise and yet offer the same cruise on another ship, and yet would not honor the original price on the other ship. This after supposedly offering a discount on a replacement cruise. So how would you feel to have to pay more for the same cruise because “they” decided to cancel the ship’s booking for a charter? Pure profiteering

Burn me once shame on you, Burn me twice, shame on me!

I see a lot of cheerleaders on this thread, but few that will acknowledge that some complaints a very justified. For example, last October we traveled on three consecutive European cruises on NCL. In every one they cancelled a port. On the first they cancelled an entire country (Scotland). They postponed departure, and caused all kinds of havoc with pre-booked excursions, and in adding ports, had little capacity for any excursions. On the third cruise they lost our dining reservations and pre-booked excursions, requiring a manager to "find" our excursion bookings, but still lost the dining. In my mind, this compilation of failures justifies complaints, but NCL did nothing. The lastest is they cancelled a 2024 cruise we booked this past January so they could charter the ship. While they claim they offer a 10% to book another cruise, booking the same cruise on another of their ships departing 5 days later than the original, now costs us more. Any they could care less, and won't make any adjustment. So again, complaints are justified, and these are not about food, or service, but corporate policy and customer goodwill!

It sounds like you’re an apologist for NCL. Are you on commission?

Cancel a cruise booked in January and upcharge for the identical same cruise despite a supposed 10% discount for the inconvenience and not even making an effort to work with the travel agent or customer. And this is on top of a less that stellar response to issues from three cruises this past October. I gave them the benefit of the doubt, and they have failed miserably.

You failed to note that once a company alienates a customer, they lose that customer, and likely their family, and their friends etc. possibly for life. This lack of goodwill has a snowball impact. Add to the fact that another pandemic, or a significant economic down turn and that company may not survive. All because they failed to see the forest for the trees. Based on my travel agent, who deals with all the cruise lines, NCL's reputation for lack of goodwill is well known in her firm. And she works with a major airline's cruise travel affiliate. That reputation has to influence what cruises are promoted by that team, because they will not want to push a company that will make their customers unhappy.

This approach may be fine in a monopoly, but in a competitive market it generates the rule of diminishing return. Alienate enough customers and you will adversely impact the bottom line. Ask Anheiser Busch and Target.

And likewise, there are probably many more that had a bad time who don;t have access to an avenue to complain, or simply decide to take their business elsewhere.

Well, after having my travel agent call NCL about the price increase, and getting no where, the NCL representative provided an address of the Reservations team to which a letter was written. Lo and behold, the same Customer Relations person who gave me a run around about having my agent call responded. And the response was that they could not discuss my pricing with me the agent had to call. Well guess what Linda, the agent did call and told me to write in. It's quite obvious NCL doesn't really care about their customers. They talk a good game, but when push comes to shove, the bottom line prevails.

The key question is: Does this code of Conduct apply to US citizens and passengers?

My apologies. Refunds take thirty days , the cruise next 10 days per the third and fourth paragraphs. We rebooked the day we received the letter.

My vacation plans for this year are already made

By your logic then, a cruise line could cancel a cruise on one ship and establish the same cruise on another just to jack up prices to increase the bottom line. There is such a thing as customer goodwill, which supposedly cruise lines try to gen up thru "rewards" programs and other incentives to get repeat customers. However, NCL seems to have forgotten that goodwill requires more than these basic incentives. It involves customer satisfaction with how they are treated. Having been on three back to back cruises this past October, and NCL skipping all of Scotland, cancelling other ports, adding new with little to no excursions capacity, etc. their batting average with us right now is not the best. I regret purchasing those future cruise credits :which were done on the first of the three cruises.

It is irrelevant what the prices did since we booked six months ago. We should be offered the replacement cruise at the very least for the same price we had originally contracted at. It was not our change, it was all them.

We have Cruise Next certificates. And ironically they can’t refund the cancelled certificates for thirty days . Fortunately we had two unused certificates to book the replacement while awaiting the refund. This may irk fans of NCL but the seem not to care one iota of the impact their decisions make on their customers.

Over $400 and that’s after the supposed 10% discount.

Several hundred more and supposedly after the 10% discount. We picked the timing for a reason . The point is that they should at least have honored the original price let alone the price less 10% in the new booking.

While there was a comment about the cancellation previously, there was nothing about the cost of rebooking!

Dear Valued Guests and Travel Partners, On behalf of Norwegian Cruise Line, thank you for your loyalty and for making us your vacation of choice. We have important information regarding your upcoming sailing onboard Norwegian Spirit. Travel Partners are asked to please share this information with impacted guests. As a result of a full ship charter, Norwegian Spirit's sailings from July 3, 2024 through and including September 18, 2024 have been canceled. We sincerely apologize for any inconvenience this may cause. A full monetary refund of the fare paid will be automatically returned to the form of payment provided at the time of reservation. No further action is required; your refund will be automatically processed within 30 business days. You will see the refund returned to the original form of payment in seven to ten business days from the processed date. The visibility of the funds is dependent on each financial institution's internal policies. For those reservations paid via a previously issued Future Cruise Credit (FCC), 100% of the FCC used will be automatically re-applied to your Latitudes account within ten days of the cancelation date. No further action is required. As a token of our appreciation, we have issued a 50% discount in the form of an FCC for select sailings to Alaska this summer departing from Seward, Alaska or Vancouver, Canada. Applicable itineraries include Norwegian Jewel sailings from May 22, 2023 through and including September 25, 2023, and Norwegian Spirit voyages from May 24, 2023 through and including August 23, 2023. The FCC will be available for use on May 22, 2023. In addition, all guests will also receive a 10% discount in the form of an FCC for a future voyage beginning May 22, 2023. This credit may be used by and applied towards any of our published sailings through December 31, 2024. Please note that this coupon is not combinable with the abovementioned 50% Alaska FCC. Our dedicated team is available to help you rebook your dream vacation when you are ready. Please contact us at 1-800-327-7030 or your travel professional to get started. Guests residing outside of the U.S. or Canada should visit www.ncl.com for local contact information. We sincerely appreciate your understanding and look forward to welcoming you aboard very soon. Sincerely, Norwegian Cruise Line

Our July 2024 cruise was cancelled (NCL Spirit) so we rebooked on the Jewel which was going five days later on the same itinerary . Despite NCLs supposed 10% discount for the inconvenience of the cancellation, the price to rebook was hundreds more in cost. And NCL offers no adjustment. So be aware they will just charge you more for the same trip. NCL Guest relations is a joke.

Our July 2024 cruise was also cancelled (NCL Spirit) so we rebooked on the Jewel. Despite NCLs supposed 10% discount for the inconvenience of the cancellation, the price to rebook was hundreds more in cost. And NCL offers no adjustment. So be aware they will just charge you more for the same trip. Guest relations is a joke!