We just boarded the MSC Musica. We were awarded an Aurea upgrade several days ago. Our room card still stated Bella. When visiting the Solarium we were told we would need a new card or letter stating our experience had been upgraded. At customer service the supervisor stated we only bid and paid for the room and not the experience. I’d remembered reading this post when I received the acceptance letter, which was very brief, but had a link to the T&C which I pulled up and showed the information in #17. The supervisor still didn’t believe it, or translated the information differently. Even his subordinate tried to explain. He went and got his manager who gladly resolved the situation and upgraded our experience also. Good luck and happy sailing to all.
