A9280

When I say someone it was an RCI representative.

Sharing our docs in this forum is risky as they contain personal information.

We didn't have the room numbers initially because they we had chosen, it turns out, assign or connect because it was cheaper. So, we didn't know until recently what the room numbers would be. That's our mistake. The issue now is that they downgraded the rooms to an interior connected room. They charged a change fee of $186/room ($372). They refused to give us the difference of the room costs. The balcony costs more than an interior room and they charged us the change fee. So, we accept our mistake with the initial booking, but we should be refunded the difference between the room costs.

No, and you should not assume that rooms were chosen without seeing their location when you refer to "people"! Of course we looked at the room locations, and of course, we checked the appropriate boxes to indicate that we wanted adjoining rooms. And, if you reread my initial post, we reserved this trip in September 2022. It was paid in full December 2022. Yes, we received the initial booking when we initially reserved the rooms and we filed it away. We recently received notification from RCI that we should print out the boarding and other docs since the cruise was a little more than a month away. When we did this, that's when we noticed the room issue. We asked if they could assign us with a connecting room. They found them, but upon calling us back, they did not reveal or verify that they were changing us from a balcony room to an interior room if we still wanted to. Instead, the rep just asked for our cc to reserve the room before it was gone (pressure tactic). Once we paid the change fees ($372.00) we received the new booking information via email. My spouse reviewed it within the hour after meeting with a patient. That's when the error was discovered. We tried to get it changed back immediately, to no avail. They offered to give us 2 larger balconies at an additional $6600. We decided not to pay the $6600.00 and to begrudgingly accept the 2 interior rooms. We then realized that we were overpaying for the interior rooms. The rep said prices had increased. We told them that no interior room is equal in cost to a balcony room. We went to the RCI website (took a screenshot) and found that the rates had not changed and that the interior rooms are indeed less than the balcony rooms. As a result, we have overpayed approximately $2600.00. This is our issue. Hopefully this explanation is a bit clearer for you now. Cheers.

We don't know yet about the cabin issue. I just hate that this family reunion vacation/trip, has been tarnished. We are really struggling on how to get past this when we had done things correctly in the beginning. We will be the only family in an interior room. Very disappointing and somewhat embarrassing.

No, it was through FB messenger

We did communicate with someone via pm and the conclusion was that they followed their procedures with the room change, but the rep did not or would not address the overcharge. This is why I believe we should seek legal help.

We are waiting on the results of their investigation. Hopefully they will do the right thing.

Thank you for the responses. I guess I should learn how to play chess.

This is our 1st time cruising with RC and the last. For years we have cruised with carnival and have had no issues. We're only going with RC because of a family reunion that is in Greece and Rome. A sorrowful experience already and we have not left. It's too late for us to cancel so we're stuck.

We called within an hour of having received the email that contained the new booking information. We have called 3x and escalated it to a supervisor. The last contact was that they are going to review the recorded conversation to verify what was said by their representative. That was yesterday. We are waiting on the results. We are going to have to take the interior rooms but we want the refund because we are overpaying and their website clearly shows the price difference between the rooms.

We paid for our upcoming June cruise in full last December 2022. We asked for adjoining balcony rooms because we have minor children. We checked the booking this week and saw that the room was changed where we were separated from our minor children by one room. We contacted RC to inquire and advised that we wanted connecting rooms for the reason stated above. RC called us back to say that they had an adjoining room and we needed to pay asap. They did not tell us what the room numbers were before we paid $372) for the additional fee to make the change (seems suspicious since we had already requested the connecting room when we initially selected them in September 2022). We then received the room numbers only after we inquired and received the booking information. We immediately called back to inquire why we were moved from a balcony room to an interior connecting room. They said it was all they had. We are furious because we were not afforded the courtesy by RC to verify that we would agree to give up our 2 balcony rooms for 2 lower quality interior rooms. We tried to get the original rooms back, but they were gone according to RC. We looked at the price difference and saw the we had paid an additional $2600 for the 2 balcony rooms since we were being downgraded to the interior rooms. We asked for a refund and was told the price increased since September. We checked their website today and saw that the price was actually lower. We took a screenshot of the pricing and asked for the recording from the RC rep who states that he had advised us that he was giving us the interior rooms. He never said this. RC will not refund us the $2600 overpayment. Does anyone have any suggestions on how we should proceed with getting our refund? We are going to file a dispute with the Federal Maritime agency. Any other constructive feedback would be greatly appreciated. Thanks