I had a group of 51 cabins on the Epic for February 4-15, 2024 sailing!
I was quite angry that they sent out notices to all my guests before they informed me that the sailing was cancelled. I understand that ships go into dry dock and need updates but I have been told a couple different reasons for this cancellation from the group department and regular reservations. I also brought up the fact that I felt I should have been contacted first, since I am the group leader/travel agent and she said, "well", we did contact you. I explained that my guests started getting their emails at 8:30am that day and I was not notified until 12:30pm and I really think the only reason I was, is that I was also booked on the sailing. Where is the "Partners First" supposedly NCL's commitment to travel advisors?
Today was the icing on the cake, one of my guests called me and let me know that NCL contacted them directly, saying, "I see that your cruise was cancelled and I want to try and help you get re-booked on a different cruise". Since my guests are pretty committed to using my services ,she asked him if this was allowed because they always prefer to go through their agent. His response "well if you prefer to use them, then there is no need to offer you what we were going to offer"
