Hi everyone, I have a somewhat clueless question that I would much appreciate your input on. I have the Have It All package for my upcoming seven day cruise on the Rotterdam, including one specialty dining credit. The offer details state:
Specialty dining is based on cruise duration and ship type. For 6–9-day voyages, guests will receive one night at Pinnacle Grill, Canaletto or Tamarind. For ships without Tamarind, guests will receive one night at Pinnacle Grill or Canaletto. For 10–20-day voyages, guests will receive two nights: one night at Pinnacle Grill and one night at Canaletto and or one night at Tamarind. For ships without Tamarind, guests will receive two nights: one night at Pinnacle Grill and one night at Canaletto. For 21+ day voyages (excluding Grands), guests will receive three nights: one night at Pinnacle Grill, one night at Tamarind and one night at Canaletto. For ships without Tamarind, guests will receive three nights: two nights at Pinnacle Grill, one night at Canaletto. Offer excludes Specialty Dining Events in the Pinnacle Grill such as Sel De Mer, De Librije and Sommelier Dinner. Reservations and dining times will be available to pre-reserve.
Notwithstanding the above, Canaletto does not seem to show up as being eligible to use my credit online. I tried using the chat function to speak with a representative, who told me Canaletto was not eligible (after a shocking amount of back and forth and virtually zero comprehension of my question, but I suppose that is beside the point...).
I really have no interest in dining at the other two restaurants, even though I understand that they may actually be more expensive options. Does anyone know if it is correct that I am not able to select Canaletto, and if so, whether they have any ability to accommodate an exception to allow me to book Canaletto? If so, is that something I should ask for when on board?
