Lalaworld

thank you !!! I sent them an email a few days ago and received a response they are looking into my matter.If i dont receive a response or a favorable one I will contact Sailor Services.Thanks for the optimistic info.Sounds like there is hope of a resolution.

EXACTLY !!!!!! thats the scenario.I read it and found it beneficial to complete the survey since I have a Virgin cruise in January 2024.Well,I was surprised,when the $200 obc didnt qualify for that cruise.

The survey is a random survey Virgin sends out to customers.Not something you can request.It is not the same as the survey sent out after a cruise,surveying service. The rules lisabucsfan1 listed are the rules you receive with the access code to be used when you book a new cruuise,in order to get your obc for taking the survey.Yessss.I have reached out to Virgin and expressed my concerns and am waiting for a response.

I too ,received an email to complete a survey and get $200 obc on your next sailing.I received an email with my access code to receive $200 obc for "your next NEW sailing".What???????? NEW SAILING !!!!! That was never stipulated in the original email!!! .Virgin marketing needs to fix their verbage.I feel it is a deceptive tactic to bait you in with obc and then change it. Be upfront and say obc to be used on your next new sailing,new booking.Virgin needs to fix their deceptive emails.