My wife and I have cruised Carnival 14 Times, (Platinum) and recently booked a New Years Eve Cruise and got a Carnival Rep on the line with a 3 way call. The friends we are traveling with have cruised Carnival 5 Times. We have the same room, adjoining, same cruise. Our friends who have cruised 5 times were offered the cheers package for $400.00 for the cruise, yes 400 total for both of them, total of 200 each. They were very happy. Then when it was our turn, the cruisers with (Platinum?) 14 cruises, we were not offered that perk. Said there was nothing they could do to get us the same offer our friends got. I still cannot figure out how they can rationalize this, and they really cant explain it to me either.
It is very evident that they could care less that they have loyal customers.