Im kind of going through mixed emotions about this, on one hand its a bit of a first world problem on the other hand we now have to pay an extra $200 per person to receive the same thing we had already received. I tried contacting PC yesterday but the lass on the live chat had no idea of the changes 🤣 and went off to check. Eventually came back with some sketchy info that didn't make much sense. I managed to get through via phone and again the call handler knew limited info and was very unwilling to give me information about how much i had to pay to upgrade and kept on diverting back to the travel agent who “knew all about it” This was another joke as when i phoned them yesterday the agent knew diddly squat and are contacting PC on my behalf and ringing me back tomorrow.
Im rather appalled at how they've handled this, unless an email is about to drop on Monday morning then as yet I've not read of one person who has been contacted. For reference I'm due to sail in a a few weeks and I suspect i would have found out first day or when sitting down at Alfredos that evening. TBH i wouldn't want to be on the service desk as those poor guys are going to get some serious flack.
For us, we booked in October 22 with a deposit and paid in full in May this year, we of course have the old premier package and don't qualify for the new “perks” Perks of course which are being dressed up as perks but what we were already receiving.
The whole things stinks of just money grabbing for loyal customers who booked early. Anyone who though that they'd book late and likely saved a bit with a late booking will ultimately gain all these added perks for free or at least built in with a package they choose.
Can they do it?…yes probably, should they have done it?…absolutely not, its clealry going to create so much bad feeling and vast amounts of hassle for their service guys who have to deal with the backlash