My_Cruising

Hey, all who are following this thread. It is about 8pm (Seattle time) on March 12, and it looks like HAL has fixed their issues with the website cabin selection for both Volendam and Zaandam. It is now working for me, so please check it out and leave a comment if it is also working for you.

That's an interesting explanation, but I have trouble believing it. I can't find a single cruise on either Volendam or Zaandam that will allow cabin selection in any class on any deck. My theory is that they have a website bug for these two ships. I haven't been able to replicate this issue on any other ships. If you can find a Volendam or Zaandam cruise that allows you to select your own cabin (and brings up the usual deck plan), please let me know which one so I can test it on my device and browser. Thanks!!

My latest theory is that this is a HAL website bug that is confined to Volendam and Zaandam, and across all cabin types on these two ships. I haven't seen this issue on any of the other HAL ships. Can you confirm if you see this as well? I have sent an e-mail to HAL Guest Relations and requested that they alert their IT department.

I've been trying the same thing for a few weeks (probably as far back as into January) and have the same result (i.e. cabin availablity deckplan doesn't show up). I had convinced myself that this is due to all the "$1 deposit specials" and loads of people booking cabins that will only become 'available' when they have to pony up the full payment and decide not to go. So today, I spent some time experimenting with itineraries that are within the next 75 days (which is the typical lead time for final payment for the shorter cruises) and this blew my theory out of the water. I then took a look at different ships and have now come up with a theory that the Volendam and Zaandam areas of the HAL website are broken. Both of these ships seem to have this 'feature' and the larger ships do not. I'm afraid we're going to have to wait for some HAL IT intern to discover the problem and make a fix (since explaining it to one of their booking agents will undoubtedly fall on deaf ears). No telling how long we're going to be waiting!