After Oceania cancelled several ports (the first time), I emailed them and requested either future cruise credit (FCC) or a refund. The same day they responded and offered FCC but I had to rebook by November 30. I proceeded to cancel air, private excursions, hotel and transfers. Then, six days later I received a message that they were no longer offering FCC. I sent several emails to the agent and then to Carlos Ortega, the VP of Global Guest Services. He was not pleasant and wrote that I would lose everything if I cancelled. So, I decided to pursue litigation. While doing so, I saw a Cruise Critic post about disputing the charges with your credit card company. I disputed the deposit and final payment charges with Capital One based on not getting what I paid for. Capital One was great. I received a call from Oceania two days later offering FCC. What a coincidence! I thought about turning it down as I was confident that I would prevail with the dispute or the cruise would be cancelled and I would receive a refund. In a weak moment, however, I held my nose and accepted the offer. The rebooked cruise will be my last with Oceania and with the Norwegian group. Filing a dispute worked for me and it may work for others as well.
