blockchainshrek

I'm really glad to hear that they're treating you guys better than they treated us. The fires were what I think ultimately cancelled our cruise as well. It's excellent that they're repositioning the Ultramarine and communicating with you. Has anyone emailed you officially throughout your delay, or is still just going to the lobby once a day at 6pm for information? I WISH that Quark had given us ideas of stuff to do / free excursions. I would have been less livid. If you're still stuck in Calgary and don't know what to do, I recommend Heritage Park. It was pretty goofy, like a Canadian Colonial Williamsburg. I really, really hope that you guys are able to go and that everything goes smoothly 🙂. Have a great trip!

Yup! They didn't tell us until 6pm the day we got there, and we had to physically go find the Quark people (instead of receiving any kind of update emails from the actual company). I felt terrible for the Quark representatives at the hotel because they were getting some grief. Most of the group seemed pretty passive about it, luckily. (I was not, but I was yelling into the void on the internet at least). We had travel insurance, thank god. To Quark's credit: 1. They paid for our hotel the days we were waiting 2. They gave each person $100 per day they were waiting

Today (08/16), we were told an hour and a half after the first group was set to depart that the trip was cancelled and we would be receiving a refund. Quark has not reached out to me with anything as of 3h later.

That's good to know! I definitely won't make this mistake again. I assumed that the limiter would be my flexibility instead of theirs. That had to be super frustrating having the cruise change times and I'm really glad that the cruise line treated you well.

That's a great point! We've been reminded many times about possible weather delays. I would have assumed that a cruise that costs this much would have built time into the schedule to accommodate this time. My assumption is clearly incorrect, but I don't think it's totally unreasonable.

This is truly more of a warning than anything. I do not recommend Quark expeditions unless you have a high tolerance for losing half your trip or more. We were scheduled for an Arctic cruise that boarded in Resolute. Our flight out of Calgary was delayed two days because their ship, the Ultramarine, could not navigate the ice to get to the port. This wouldn't have been a problem, but because Quark booked two cruises back to back, they will not extend the cruise. We will get three days on the ship. We are being refunded the missed days, but for a trip like this, the value is not enjoying the amenities on-board, but actually hiking/kayaking/seeing a reasonable amount of the Artic. I have requested a full refund because, by the time we get to the ships, we will barely be able to leave Resolute (assuming that the Ultramarine actually manages to make it out of the ice). That is not enough time to do anything promised by the cruise - it's a day and a half of sailing out and then back, assuming we do not stop to hike/kayak. Again, all of this is totally reasonable when traveling to a remote location, but Quark has handled this horribly. We were not told until 6pm the day before we were supposed to fly out. We have received zero communication from Quark except for physical updates once a day in the lobby. They irresponsibly booked two cruises back to back. They won't refund me, despite not being capable of actually delivering the trip I paid for. I do not recommend this company. My opinion would be vastly different had they notified me at all before I arrived in Calgary, extended the trip, and/or refunded my money. If you choose to go with Quark, book on a credit card as close to your departure date as possible: - If you book within the time-frame you can do a chargeback with your credit card, at least you have some protection from this behavior. - As a bonus, the prices also drop precipitously the closer you get to the departure date, which is fairly standard.