Shepherd9119

We have sailed Oceania before as well as many other lines. The distances from the port were much further than we have typically experienced in the past. Oceania positions itself as an upscale cruise line. I don’t think it’s a good look to flood my mailbox with a catalog every week making cruising look elegant and carefree and then not offer assistance getting on and off the ship itself. This was our main issue with the cruise but we also had a scary issue with a tender in Sorrento. There was an issue with the tender engine and we rammed the ship when trying to return to the ship. They continued to try and connect with the boat many times - ultimately shattering a window of the tender - as opposed to putting us on a properly functioning tender. Lastly, the signage at some ports is lacking making navigation, even with smartphones, challenging.

Did not read it. Travel agent called Oceania directly and relayed what they said. Given the age range they target this was inexcusable. We've sailed with them multiple times. Unfortunately this will be the last time.

Took a 12 day cruise of the Mediterranean this summer. There were 10 of us and my 81 year old mother was with us. She recently was in an accident and walks with a cane/walker. We rented a scooter on board which was helpful. However, I feel the ship, let her down on several occasions, which led to her overall experience being subpar. First, in Venice, there was no one to help her from the dock to the embarkation point. This was an extremely long walk that she and one other passenger struggled with as there were no wheelchairs or golf carts offered. Though the ship had multiple wheelchairs on board, they would not allow her to use them. Finally at disembarkation, they would not allow her to use a wheelchair to get off the boat which would’ve been helpful. Much of this was counter to what was told to our travel agent.