Sparkle Mermaid

We won’t be taking our money on NCL in the future. We had a much better experience on Royal Caribbean cruise line. A few years ago we splurged and took the family and got suites that came with A “Genie”. We were contacted prior to the cruise so they could make sure all of our needs were met and then they took care of everything on the cruise. It was seamless and perfect. We were hoping for a similar experience. On top of the hot tub not working, we also have not had a concierge reach out to us. It’s a good thing we noticed that the timeslots for restaurants were filling up so we could go ahead and book them ourselves. I don’t mind doing that of course, but thought that they were going to reach out and take care of it for us. Had I realized they were not. I would have gotten online much sooner to get our reservations so we were not left with the slim pickings. All around it’s just poor customer service and not getting what we paid for it. We will not be returning guests. It’s also frustrating to feel this way toward them before we have even stepped on board. We work VERY HARD for our money and it’s sad that a large company like NCL won’t make good on what they sold us!

We are in this situation and they want to give us an insulting $500 ship credit each! We would have NEVER booked such an expensive room if it weren’t for the hot tub. We booked another suite for my in-laws and my son and his new wife for their honeymoon. It is a two bedroom suite in Haven and it cost less money and they get more room. The only reason we booked our suite was for the hot tub on the deck. They won’t work with us, they won’t refund us, and they are not willing to alter their sad offer. Honestly, even if they would bring in an inflatable hot tub and put it on the deck I would be happier than the sad onboard credit they have offered! This room cost $19k for 2 people. The other room with 2 bedrooms and 4 people cost $17. So they value that hot tub at a LOT of money but they sure don’t want to reimburse us for it!