Hi
I have booked MSC Virtuosa sail from Barcelona, Spain on 16 Apr and end at Southampton 22 Apr around 3 months ago. Last week I just got email from MSC that this route has been cancelled "Due to necessary operational reasons affecting the deployment of some of our ships". they give me only 2 options.
1.move to another cruise and pay more/ get refund on fare difference
2.full refund
Unfortunately, I can't find any cruise route that match with my air ticket which already purchased (arrive at Barcelona and Depart from UK) then I will choose option 2 but not sure any compensation that I can ask from them i.e. hotel cost that I plan to stay in barcelona before sailing day or air ticket cost which I have already paid.
This is my first time for cruising and not sure how to negotiate with them 😞 I have already purchased air ticket and paid for Visa fee both of UK and Schengen.