Hi All, hoping someone may be able to help?
I am due to travel with P&O on Saturday. ln the last hour, they have called me to advise that my standard balcony was overbooked, and they would like me to take an inside cabin instead. For my troubles, they have said they will refund 100% of the cruise.
This isn't something I had to haggle for; I was offered this straight out of the gate, which was a result. I have agreed to the refund and downgrade and had my inside cabin number confirmed.
My one request was that I wanted them to help me book a spot for the two of us in the retreat for the full two weeks, as I thought I could use £350 of the refund towards this. However, the lady couldn't promise me a spot as we are less than 72hrs away from sailing.
For various reasons, we haven't really been looking forward to this cruise for some time now. We had a poor experience on the same ship last September and have things going on at home that make us wonder if it's even worth going.
My question is, now that they have promised a 100% refund, if we no show on Saturday, will they come after us for the cost of the cabin? Do they have any legal right to chase us to repay the money, as we only got the money back by agreeing to the downgrade?
Thank you for even reading this far, any insight would be appreciated!