Frustratedfirsttimer

Oh my - I feel silly now. You are right - the statement and past voyage are now showing up in the app. Still not in my web account, which is odd. But thank you for directing me back to the app.

Great idea. I will do that on our next cruise (which is on Princess).

There were no reminders to "cash out" of your casino account prior to disembarking. Everything is tied to the stateroom key card so you would think that it would just be credited as part of the final statement. Once we disembarked, the statement in the navigator app disappeared.

We disembarked on 12-27-2023 from our first cruise. It is still not showing up in my past cruises, nor are any Mariner credits. I also had funds from the casino that have not been refunded to me, nor do I have a copy of the final statement of charges, even though HAL has charged my credit card. I tried the chat feature on the website. The chat agent said I had to call. I called, and after 11 minutes, the agent told me I had to send an email. I sent the email days ago and have not received any acknowledgment. While we enjoyed the service while onboard, post-cruise customer service has been disappointing and frustrating.